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ComplaintsforQuality Inn
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Complaint Details
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Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
August 6th I check** in to the Quality Inn Port Clinton and was plac** in room 125. Upon entering the room it was clear the the carpet had been freshly shampoo** but it was still severely stain** and the smell of dog remain**. Upon further entering the room, mold was found in the bathroom. The walls and bottom of the tub were dirty and soil**. In the main room there were spots on the walls with dirt stuck to them. There was trash on the floor behind both the fridge and dresser, crumbs on the dresser behind the TV, and something staining the curtains. In addition there were pieces of what appear** to be food or crumbs along the base of the b**. After photographing the issues in my room I return** to the front desk and told them I wouldn't be staying and request** a refund. They offer** me another room, that I declin** stating that I didn't feel comfortable due to the filth of the room I was given. ** from maintenance was call** down and he walk** the room with me agreeing it was unacceptable and stat** they could not place another guest in that room. When again being offer** another room I declin** and stat** I want** a refund. ** ask** me how I book** my room and I stat** it was through the hotel website he told me that it shouldn't be a problem and I would just ne** to call the company Monday and he would leave a note for himself to call as well. Monday morning I call** the hotel left a message for the manager and did not receive a call back. I call** back Tuesday around 3 and spoke to Rick and was told I could only receive a half refund. I stat** this was unacceptable, due to the state of the room and my previous conversation and he told me he would ne** to talk to ** and would call me back. W**nesday at 4 o'clock I call** again leaving a message. ** call** me stating the "Company" would only authorize a 50 percent refund. I was then given a email address to as the next step and have not receiv** a response to 2 emails sent over the past 1.5 weeks
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.