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ComplaintsforWinsupply of Portsmouth OH Co
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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
they sold me the wrong equipment twice. we ordered a heat pump and got an air conditioner instead. we ordered the first and my tech went and picked it up when it got to my house we found out it was the wrong one i called them and took it back they exchanged it and gave me another air conditioner instead heat pump. we ordered a 3 1/2 ton heat pump unit. the first one was a 3 ton heat pump unit we took it back after calling and they gave me a 3 1/2 ton air conditioner instead of the heat pump. once the unit started to be installed they said they will not make it right even though they are 100% at fault. we live 1hr and 30 mins from them so it cost 139 dollars in gas to keep going back and forth. they are trying to make me purchase a 1860 for the new unit
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.