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          CarbonKlean LLC has 1 locations, listed below.

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            Business ProfileCarbonKlean LLC

            Cleaning Supplies

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning:
            1. Delivery Issues
            2. Customer Service Issues
            3. Product Issues
            4. Lack of Response to BBB Complaints
            BBB informed the business of these issues in writing via email on February 12, 2024, February 27, 2024 and July 1, 2024. The business has not responded.
            BBB will continue to monitor the activity and update the BBB Business Profile as needed. 
             

            Contact Information

            24 Village Pointe Dr

            Powell, OH 43065-7760

            Get Directions
            Visit Website

            Customer Reviews

            1.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            24 Village Pointe Dr, Powell, OH 43065-7760
            BBB File Opened:
            12/16/2016
            Alternate Business Name
            • Panoramic Ecommerce LLC
            Business Management
            • Mr. Daniel J. Patton, CEO
            Contact Information

            Principal

            • Mr. Daniel J. Patton, CEO

            Customer Contact

            • Mr. Daniel J. Patton, CEO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            25 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/17/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I order the peeps glasses cleaner on May 9, 2024. The Order ID is Order #CK-******. I got an email on May 10, 2024 saying my order had shipped. However, I was not given any tracking information. I have since sent two emails (May 13 and May 16, 2024) to their support team requesting the tracking information and have received no response. Since they have refused to provide the tracking information, I am not convinced that I will be receiving my order. Unfortunately, there is no way to contact them to cancel the order and refund me. I would like my order cancelled and my money refunded. I have attached the receipt and shipping confirmation emails received.
            Read More
            Read 24 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christopher N

            05/14/2024

            Ordered Carbonclean eyeglass cleaners directly through their website. An outlandish charge was placed on our credit card, much of it "shipping fees". Never received product. There has been no response from many phone calls, and no response from e-mails. Have resorted to filing a complaint with our credit card company. Under no circumstance should anyone use this "ecommerce" entity.*
            Read 11 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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