Business ProfileforHonest Auto Service, Inc.

I Used to do frequent business with this car repair shop however the last few times, they will quote us a price and then somehow when it's all said and done the price is significantly higher than what they quoted us this specific time. I was quited ****** on a brake job. We were unable to find the wheel lock key so ***** the owner had his assistant ******** reach out this morning on 3/8/2023 to tell us they can torch off the bolts and then put the other lug nuts I have in my trunk back on the vehicle. I was never told there would be anymore charges for torching or any other bolts or parts put on due to this. At 2:11 PM I received a call stating the vehicle was done and ready for pick up and the price would be ****** and some change. I immediately stopped him and said wait woh we were quoted 574 how did we ever get from that number to the 700s even after taxes. He stated to me we were told this morning that there would be a charge for torching off the bolts the labor and the bolt was destroyed so it needed to be replaced this is intact a huge lie. I said your assistant never said that over the phone or when I was there looking for the wheel lock key. He then proceeds to tell me my spouse is a liar an she was told this clearly then brings up the last repair he did for my spouse a rack and pinion which also wasn't fixed properly (still wining) and he said your spouse was told a price an told you she never was told that. I said my spouse is not a liar how do you talk to your customers in such manner you claim your running a business and speaking to us like your some almighty God he then said I called you out on that last time about you guys lying. I specifically said I will be in touch with BBB you are very unprofessional talking to customers this way and I hung up. He calls back 3 min later asking so your refusing to pay I said no as soon as my kids get home ill be there to pick up the vehicle he kept asking the same thing you refusing to pay I clearly said no *****.