ComplaintsforColumbus Ohio Basements, LLC
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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Order Issues
- Status:
- Unresolved
Salesperson gave me a quote for $2385 for downspout drain line replacement. I was explicit that ALL drain lines need replaced from all four corners of the house all the way to the storm drain/culvert. He measured accordingly and the verbiage of the quote reflects that accurately. It says, “Exterior downspout drain lines left & right sides, front to rear.” Never any mention of just doing one side.
When I contacted the sales rep to accept the quote, he said the quote was only “per side” and made it seem like it was my misunderstanding. He also said he wrote “per side” but it didn’t transfer on carbon copy. However, EVERYTHING that was printed by hand transferred through very clearly and legibly. When I contacted the salesperson, during the call he said, “well I guess I’m just ****ing up all around.” He tried to say the price for the scope of work he quoted would be $4200 after a $500 “military discount.”
At that price, that is the highest quote I’ve received out of three established, reputable companies and the other companies are quoting me using higher quality materials on the job. I believe this is an example of bait and switch and this company (and/or its representatives) is dishonest in this case and has exhibited a gross violation of consumer trust and is portraying bad business practices.
Business response
02/22/2024
The customer tried to get the price for half off. A full drainage replacement is at least $3,500-$5,000 depending on the lineal ft. This is a clear case of trying to hurt a small company and trying to undercut our pricing and threaten with bad reviews.
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Contact Information
Reynoldsburg, OH 43068-9735
Business hours
Today,Closed
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.