Business ProfileforCentral Ohio Service Dogs

I had to move out of home due to an emergency family issue and I had little time to prepare arrangements for my dog since I was moving into a facilities with strict pet regulations. After I signed Ace up for training as a support animal, I discovered that my facility would not allow him to stay with me until his training and certification was complete. I therefore cancelled the training on March 16th, 2022 and explained that I would not be bringing him for the March 20th appointment. However they had debited the payment on March 12th. I disputed the withdrawal through my bank and they reversed it. However, the company claimed the withdrawal was valid so the bank withdrew the payment again. When I contacted the organization, I was told that they had a no refund policy. I decided that perhaps I would allow that withdrawal since I did take him to an evaluation appointment and they supplied me with some materials. However, although I had canceled, they took another $400.00 on April 12th and $400.00 again on May 13th. I have now filed three disputes with my bank since my account is now negative. In total they have taken $1200.00 out of my account. In addition, they claimed I re-enrolled on May12th for classes through their online site, which I did not do. When a trainer contacted me regarding my dog’s registration in this new class, I was told that the enrollment is handled by a third party. I did receive an email from Ascend Wix regarding Re enrollment, and I immediately contacted them to state that I had never Re enrolled for the service. As of this writing, they have not responded. I spoke with the bank on May 17, 2022, and was told that they had a copy of the cancellation. My resolve would be that I should be refunded $800. This incident has caused me great grief as I continue to mourn the loss of my dog. I was told that some sites have several layers of response when you attempt to discontinue a subscription, but I am certain that I did not Re enroll.