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ComplaintsforHeins Jewelers, Inc.
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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a watch serviced by Heins Jewelers, when given back it had been damaged, by scratching the vintage dial. I was hesitant in Heins offer to polish the scratch if so refused the repair service. A month later the watch stops working. Having a 1 year warranty on the service I called Heins and explained. They assured it would be fixed or I would be reimbursed. 2 months later I call in to the shop to get an update. A representative got on the phone and said the watchmaker will not repair the watch and will give me $200.00 out of the $750.00 plus tax I paid in full when the service was done. I explained to the representative that this was unacceptable, but he had stated there's nothing he can do. That the watch was not damaged by the watchmaker ever and he will not fix it nor wants to service any other item from me specifically. I don't know the watchmaker as I deal with Heins Jewelers who hires this person. They have discriminated against my business and have not kept their warranty or provide any good customer service. I've been in good faith working with Heins Jewlers after so many red flags, but charging me close to $800.00 for a watch service and not keep up with their warranty, is very much a shame. They have not provided well customer service and very much lack professionalism, and communication. I feel very much robbed.Business response
04/25/2023
Hello BBB, Heins Jeweler's and the consumer have agreed to repair this watch for a 2nd time. The customer is aware that if he attempts to work on his watch after the repair is complete, that it will void the 1 year warranty.
Customer response
04/25/2023
I accept the business's response to resolve this complaint.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.