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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I originally dropped my car off November 2nd 2022 I was told the engine was getting replaced it would be ready November 112022 I called Friday November 11,2022 numerous times no answer finally talk to someone they said they wasn’t sure if it would be done then called later they said Monday which was November 14 2022 I called Monday they said the person working on car was on lunch I called them Back left me on hold for 45 mins came back to the phone and said car won’t be ready for a couple more days I proceeded to ask what is a couple days worker said maybe Friday he said the person working on the car has never worked on my type of car which is a Chevy equinox this was the manager I was speaking to there was no updates with my warranty company I was originally told the work of putting the engine is would only take 14 hoursBusiness response
12/12/2022
Account: S995
To: SilverRock Warranty
From: Rytran Inc.
*******************
6450 E Main St
Reynoldsburg
OHIO
43068
CASE#: 18406045
The complaint filed 11-15 was picked up and invoiced on 11-16.
The customer in question had a warranty company, with multiple steps involved between diagnostic, parts ordering, and certifying the used engine being used. The vehicle has since been picked up and signed for, but if the customer wishes things to be done faster I advise them to speak with their warranty company.
Please see the attached Invoice from AAMCO.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.