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Find a Location

Petros Homes has 1 locations, listed below.

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    Business ProfileforPetros Homes

    Home Builders

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4223 Brecksville Rd, Richfield, OH 44286-9457
    BBB File Opened:
    9/20/2022
    Years in Business:
    39
    Business Started:
    1/1/1985
    Business Incorporated:
    5/28/2016
    Type of Entity:
    Corporation
    Business Management
    • Mr. Gary Naim, Owner
    Contact Information

    Principal

    • Mr. Gary Naim, Owner

    Customer Contact

    • Mr. Gary Naim, Owner

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We built a home with Petros in 2021 and moved in after several delays in early 2022. As part of our contract, Petros agreed to two repair windows post-close, one at 60 days, and another at the 1-year ***** In significant summary, they have not met or neared meeting either of those deadlines (we still have issues from our 60-day repair window, now 19 mos. into living here). We have leaking windows - resulting in damage to our personal property, cracking foundation, mis-drywalled ceilings, poor landscaping, unfixed items on our repair list, to name a very few. We live in a townhome and our neighbors are experiencing the same issues and myriad others. Petros's response time is slow, if at all. We have been following up on the same issues for over a year - with no assurance or belief that any of this will come to a resolution. We feel ignored, not a remote priority, and this was not a "value" buy by any means. We paid extra to be in a limited maintenance community - only to find ourselves spending hours each week maintaining the home due to Petros's errors and complete lack of any professional communication. Personally, I am exhausted from the back-and-forth and their failure to deliver as promised. This is my last attempt to resolve these issues before pursuing legal action to force their completion of what was promised when we bought our home. The promises made to us through throughout the build and after are a common joke amongst our neighbors, as each one of us has been left offended, misguided, or very directly lied to.I am submitting this in the hope that it will enact change, and that Petros will more mindfully reply to our concerns, cover our damages which are growing, and fix the issues they caused due to poor contracting, negligence, or otherwise - beholden to the timeline they set themselves. We have been more than patient, and I have now lost many dozens of hours at my job to be home to deal with their poor craftmanship and worse customer service.
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