ComplaintsforNorth Coast Tactical Firearms Training

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a custom holster September 29th of 2023. When I placed the order there was a 4 month wait for them to make and ship it. I emailed the company in February of 2024 and was told it would ship in March. Now it’s June 19th and I still haven’t received it. I haven’t had any updates on my order or anything.

  Business response

  06/21/2024

  Hi,

  We appreciate your patience with us in this matter during a busy season in our business. We are diligently working to answer every inquiry and fulfill every order as quickly as possible. This order will be fulfilled within the next two weeks.

  Your continued patience, support and understanding is invaluable to us.

  All the best,

  Angel
  Admin/Owner

  Customer response

  06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I had ordered this product with the agreement from the companies own website of receiving it between January - February. After not having received the item and reaching out to them the delivery was pushed back to March. Now it is June. They are consistently pushing back deadlines on a product I have already payed for and not fulfilling my order in the time frame I was originally promised. And now they are pushing the deadline further back 2 more weeks even though they’ve had 5 months longer than what was originally scheduled. I need immediate compensation for the product I never received or the product shipped to me as soon as possible. Not 2 weeks from now.
  
  Regards,
  
  ******* *****
  
  
  
  
   

  Business response

  06/21/2024

  This order has been fulfilled.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a product from this company and have yet to receive it. I waited 6 months before reaching out because I was told it'd take a while to produce. I received an email saying it was due to ship in Feb. Then it was April. Then in May I reached out to see what the status was. I have not heard back from anyone regarding the status of the product. I asked if I could get a refund or if they has an ETA. They have ghosted me. It's going on almost a year.

  Business response

  05/22/2024

  Hi,

  Please accept our sincere apology for the delays. We were temporarily down a customer service rep, due to an unexpectedly early maternity leave. We've been struggling to keep up with communication. This order has since been shipped. We hope you'll be satisfied with your purchase.

  
  Thank you for supporting small, family-owned businesses.

   

  All the best,

  Dan and Angel *******

  Owners

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 2nd 2023, I placed an order for "The Sidekick (APPENDIX)". I was informed during purchase that it would be a minimum 12 week wait which I was okay with. I sent my first email on October 26, 2023 and received a response on November 7, 2023. In that first email, I asked for an update because it had already been 5 months since I placed my order. I was told my order would be fulfilled in December. Again, I patiently waited. After not receiving anything again, I sent another email on 4 March 2024, requesting a refund and I received a response the following day saying they can't refund my money because they already ordered materials. I was told my order would be fulfilled and shipped in April and I still haven't received my order half way through May. There is no reason I should be forced to wait for over a year for a product.

  Business response

  05/07/2024

  Hi,

  We apologize for the inconvenience; unfortunately production has experienced many setbacks in the last year, trying to keep up with the massive influx of orders we've received, while increasing staff and still outputting quality products. This order is currently in production and will be shipping as soon as possible.

  We appreciate your patience thus far in this matter.

  Thank you,

  Angel

  Admin

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 04, 2023 I ordered a level 2 holster for the Sig 365 Xmacro from the company. My personal email has deleted their emails since, however the lead time was 12 weeks and it has been over a year since purchase. Multiple times I have emailed to check when they’d ship the holster, and each time they told me it was going to ship a month or two later. The latest email was in January of this year, where they assured me it would ship in March. My order number with the company is #**********, so they should that on file. The last email I sent them has yet to receive a response, and I fear it won’t. I used my own money to buy this product for an application in law enforcement. As a police officer and Marine veteran, I’m disgusted that Northcoast Tactical can treat hardworking citizens this way. It is important to note that the original order was for a Glock43x holster, however Northcoast tactical updated my order to Sig P365 Xmacro holster last summer upon my request, though the order remains unfulfilled.

  Business response

  05/01/2024

  We deeply apologize for the delays on this order. We've experienced an unprecedented amount of setbacks in the last year, but we're working diligently to catch up and bring our lead time down to a normal time frame. This order is completed and will be shipping.out today. We are grateful for the continued patience and understanding. 

  Dan & Angel

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a custom holster through their company. A day later I was looking at my order and realized the turn around time was going to be 8+ weeks. I contacted them via email to request a refund/cancellation which they denied. They stated a refund could not be made on custom orders once materials had been ordered. I asked them to provide evidence materials had been ordered or my order started. they ignored my emails. I did a quick search on reddit to see if anyone else had dealt with this company and reddit is filled with horror stories on how this company treats their customers. 10/10 wish i had done research before engaging with this company.

  Business response

  03/01/2024

  To whom it may concern,

  We run and operate a small, family-owned and operated business, specializing in fully custom made products. Ninety percent of our products are made-to-order, meaning materials are purchased based on specific orders that come in. Because of this we have a strict no-refund policy once custom orders are placed. We state this explicitly, as well as our current lead times, on our website and require all customers to agree to the terms and conditions of our website before they can place an order. Opinions on how we run and operate our business are irrelevant, as all information about our policies are provided and agreed upon by the purchasing party.

  Regards,

  Dan

  Owner

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made a pre-order on a product with the agreed lead time of “12 weeks minimum” on 06/2023. Waited the allotted 12 weeks prior to any communication with business with a few extra weeks for good measure. Reached out at the 4 month mark and received a generic response due increased work load and setbacks. Asked for a refund with hopes to purchase the item at a later time once lead times drop. No response from the retailer recieved as of yet.

  Business response

  01/30/2024

  Mr. ********,

  We do sincerely apologize for this confusion. At the time of your initial email we had 300+ inquiries, so we hired a temp, who we thought was ultra efficient, but it turned out he was just copying a pasting a response without answering customer's questions. We've been cleaning up this mess ever since. Unfortunately, due to the method of payment, your order in unable to be refunded. What I can do is make sure this order gets completed for you as soon as possible. So we will have this out to you this upcoming month of February.

  Again, we apologize for this inconvenience.

  All the best,

  Dan

  Owner

  
  

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a gun holster from this company in March 21, 2023 I agreed to their 12 week Lead time which is currently twice the amount of wait time they estimated, its been 31 weeks from the date that I ordered that Holster. I followed up around August 2023 One of the employee/owner said it delayed Now the only thing I wanted was a refund which PAYPAL will not do it for my anymore since its more than 6 months!

  Business response

  01/15/2024

  Hi ******,

  We sincerely apologize for the delays and inconvenience during this process. We hope you're satisfied with your purchase.

   

  Thanks,

  Angel

  Admin

  Customer response

  01/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  
  

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made a purchase on 5/20/23 with a 12week product delivery date. Contacted seller to seek an update on my item they said they were going to deliver item in October Emailed seller in December without a response now

  Business response

  12/20/2023

  Hi ****,

   

  We do sincerely apologize for the delays in production and communication. Your order went into production in October. We've had a lot of unexpected setback and further delays with the holiday season, but it is in the final stages of production and will be shipping before the end of this year. We greatly appreciate your patience and support in these unprecedented times. 

  Thank you,

  Angel

  Admin/Owner

• Initial Complaint

  12/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a holster from them on April 29th, 2023 with the understanding that it would take "12 weeks or longer" to complete custom orders. It is now December 6th, 2023 and I do not have my product. We are on week 32 now and everytime I contact them for an update they just push the delivery to the next month. The final straw was when I went to their website and they were offering "quick ship holsters" that would deliver in 2 weeks. The last correspondence I received is that my order would ship "around December". The time before that it was "around November". I do not believe my order will ship "around December" when they have failed to meet every deadline given up to this point. So here we are, any help would be greatly appreciated. Thank you.

  Business response

  12/18/2023

  Hello ******, 

  We do sincerely apologize for the delays and inconvience this has caused you. We've had many set back and unexpected delays this year, so unfortunately our lead times have defaulted to "or longer," but we are beginning to catch up. I looked into your order and it is currently in production, as it is still December, and we still planned to have it fulfilled this month.

  Please let me know if you need further assistance,

  Angel
  Admin/Owner

  Customer response

  12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩