ComplaintsforUPS Access Point Location
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Complaint Details
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Initial Complaint
12/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a class ring it was shipped out 1st of this month. My ring was delivered to the UPS Rossford, Ohio location the 6th of this month. It is now the 22nd and it hasn't left their location.Initial Complaint
12/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered from Zazzle.com two custom ornaments memorializing my recently deceased friend for a total of $40 on 11/30/22. They were shipped 12/5/22. I’ve never had an issue receiving packages usually but I’ve also never had a package go through UPS mail innovations. It has now been 8 days since tracking was updated. My package is stuck at this access point in Rossford Ohio. Looking online I see dozens of people having the same exact issue as myself. When UPS is contacted they are of no help (that’s when you get lucky to actually talk to a human being). Ups also doesn’t respond to emails. They genuinely seem to not care about a very problematic access point. I have another package (a $40 hoodie) I see going through the same access point and although it’s only been 2 days of no updates I fear it will endure the same fate and not arrive before Christmas, or ever. I simply want my items asap and for everyone else experiencing this trouble to get their packages and the ups team to be held accountable.Initial Complaint
12/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered two different packages for Christmas from different places. Both ended up at Rossford UPS hub and has sat there for over two weeks. Called them and they have no answer and are not willing to help. From looking online - several comments like this have been the same over the past two weeks. Ours were at the location on 12/5 and 12/6 and still their MIA. So much for Christmas presents.Initial Complaint
12/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had a package (black rifle stand) that I tracked to this UPS access point location. December 10th, 2022 was the last update I received. UPS will not allow me to file a claim There is no phone number or email address to contact them. It says they are located inside a Michael's craft store. There are several reviews about people having the exact same issue of their packages being stuck there.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
9860 Olde US 20
Rossford, OH 43460
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.