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ComplaintsforEnvy Salon & Spa
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to the salon with specific instructions and multiple photos shown of haircut I was seeking. Was told by stylist that she could do a point cut as asked. She used a razor on my hair and left me way chopped up sticking up mess and the owner refuses to refund my $. All I'm asking for is my card refunded but apparently she doesn't have the skills necessary to do that.Business response
03/22/2024
On Saturday, March 16* ******* ********** had a haircut & style appointment with one of my booth renting stylists. She told the stylist she just got a bad haircut 3 weeks prior. She showed the stylists pictures which were all of her with previous haircuts. All the haircuts were longer than her hair was at the time of the service and they were all asymmetrical (meaning longer on one side than the other). The stylist pointed this out to the client. The client said she didn't want it longer on one side to trim it up. The stylist also mentioned that when she went through the cut that she didn't see anything wrong with her previous cut. The only place the stylist used a razor, on the clients hair was around the face to soften the layers. The client told the customers and staff before she left that she finally found someone who could cut her hair. She paid for her service leaving a tip of $6 for the stylist.
On Monday, March 18, I received a message on my personal ******** ********* **** ******* **********. Mrs* ********** was contacted quickly, was offered a full refund. She was explained to numerous times she had to appear in person to receive her refund. Mrs. ********** rejected coming in for the refund, this is when the threats to the business started. She threated over the phone to cause a seen. Posted slanderous opinions about myself, the stylist, and the business to our city ******** page. She did this 3 times, all 3 times it was removed from the page by the pages admins. She threated, harassed and slandered me, the stylist, and the business on my personal ********r, our business ********r, and the stylist's personal ********r. Even after I credited her refund to her ******** **** on March 20 without her being present, **** ********** continued.
in my opinion, with over thirty years of experience behind the chair, 20 years of management experience, & six years of business ownership, that there was not any employee error of her services or our customer service.Customer response
04/05/2024
Better Business Bureau:
Hello, I'm trying to reach someone about a complaint that was resolved. The salon did reverse the charges on my credit card. There was no "slander" as the salon implied. Everything I stated was true. The stylists mother stood beside her during my haircut. I stated that I used to wear my hair asymmetrical, but didn't show her any pictures of that cut. She clearly was distracted by her guest at her chair and paid absolutely no attention to me or why I requested. She won't admit that she didn't pay any attention to what she was doing. She did the one cut she knew how to do. She should have stayed that she was unable to do the cut I requested. That's all. She didn't know how to do a modern cut and wouldn't admit it.
Thank you.
******* **********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.