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ComplaintsforSouthwest Fuels
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Complaint Details
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Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1/30 they Delivered fuel to wrong address. My home address has been my address for 16 years, most of that time serviced by south west (Now 21st Century Energy Group) At one time I had a 2nd property I delivered fuel to, the last occasion was fall 2021. It's been over a year since then, and in the meantime I've had a few deliveries to my home address. so I know they must have had my correct address... in fact the last successful delivery being OCT 2022. Something has gone wrong, on their end, from Oct to Jan for them to deliver to an address that is no longer associated to me, and which was also NEVER my primary address. They somehow have the incorrect address... not my home address, and no longer my property, listed on the account they did not get back to me in a timely manner to resolve the issue, which would have been pumping the fuel out and delivering it to me (this is what the 1st representative said they would do, that I spoke to) I made repeated attempts to call them and have it resolved, every time I have talked to a person they are supposed to get back to me but they have not. they are showing that I have an account balance of ******* I am asking this to be removed from my account since it went to someone else's house due to their error with the address.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.