ComplaintsforThe Good Ol' Boys Sandusky Automotive Repair and Service
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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
[BBB Transcription via Ohio AG]
Constituent states the ******** Boys is charging her for a problem that was not fixed. She confronted
them about this, but they are refusing to budge.Business response
05/15/2024
I have picture proof that we did make an effort to compensate for our misdiagnosis. Unfortunately you can only label it a misdiagnosis if the replaced part doesn't fix the issue. The replaced part was quoted at 4 hours to replace. it was uninstalled and replaced appropriately. This is the charge she's unhappy with, along with the $200 cost of the part. I have a Diagnosis sheet that states in 80% or greater cases replacing this part takes care of her issue, though as she found out it will need an electrical diagnosis at this point because the communication issues with the module that controls her throttle position sensor isn't receiving the correct information. Either way there was no telling this would have been the issue without taking care of unknowns first. We discounted her on the labor and the part cost AND LABOR. need to file with you guys and the state attorney general allegedly.
Attached is the conversation that led to all this.
(Transcribed from email from business by BBB)
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Contact Information
1036 Cleveland Rd Rear
Sandusky, OH 44870-4034
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.