ComplaintsforFoster Chevrolet-Cadillac, Inc.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On January 26th, I had an oil change performed. By June 22nd, despite having driven less than 2000 miles since the oil change, I noticed oil on the ground due to a loose oil drain plug that was only finger-tight. I tightened it to prevent further leaks. On July 2nd, I took the car to the shop to have the oil drain plug re-tapped to resolve the issue. However, the shop incorrectly attributed the leak to an "excessive" issue with the valve cover gasket and did not address the drain plug as I requested. Insisting on the re-tapping of the drain plug, I retrieved the car.The following day, July 3rd, I discovered oil had leaked all over the driveway again. After draining the oil to prevent further spillage, I found a 14mm 1.5 double oversized bolt with Teflon tape wrapped around itclear evidence of the issue with the drain plug. Upon contacting the shop for assistance, I was told they needed to escalate the matter. Meanwhile, I had no choice but to seek help elsewhere to fix the problem promptly, as I needed the vehicle for Fourth of July plans.Addressing the situation required the correct tap, the appropriate bolt, and just an hour of labor. Driving the vehicle in this condition not once but twice was not acceptable; while the first oversight might have been a mistake, the second occurrence was negligent. I'd like to receive compensation for 1 hour labor @ $65/hr and 5 quarts of oil @ $8.78 for a total of $108.90 for having the plug tapped and refilled with oil.

  Business response

  07/17/2024

  The Service manager is contacting the customer to advise him that after reviewing the history we are going to refund the customer the $108.00.

  Customer response

  08/13/2024

  "Dear Foster Chevrolet of Sandusky,
  I am writing to follow up on a complaint I previously filed with the Better Business Bureau regarding an issue with an oil change service performed at your dealership on January 26th.
  
  After filing my complaint, I was contacted by your service manager on July 18, 2024, who inquired if I had any documentation from the individual who performed the subsequent repairs and asked how much compensation I was seeking. I provided this information, and the service manager mentioned that he would need to look into the matter further and get back to me.
  
  It has now been several weeks since that conversation, and despite leaving a follow-up message on July 29, 2024, requesting a callback, I have not received any further communication or resolution from your dealership or the service manager.
  
  In addition to the specific compensation of $108.90, which covers 1 hour of labor at $65 and 5 quarts of oil at $8.78 each, I believe that additional compensation is warranted due to the inconvenience and frustration caused by the overall handling of this issue. The lack of attention to detail, both in the initial service and the subsequent follow-up, has been unacceptable and has caused undue stress and inconvenience.
  
  I respectfully request a prompt response and resolution to this matter, including consideration of compensation for the overall poor service experience. I value the opportunity to resolve this issue amicably and look forward to your prompt attention.
  
  Sincerely,
  
  ***********************

  Business response

  08/26/2024

  We sent a check to ************** the week before last.  I reached out to him today to see whether he received it.   If he didn't, we will stop payment on that check and issue another one.

  Customer response

  08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a check to compensate only for one hour of labor and 5 quarts of oil and nothing additional.  They will have no other business with me nor I with them. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been working with ********/***** and the Manager ****. They promised me a lease deal, ran my credit, approved my application, used my GM employee number, had me switch my insurance over and the car is to be delivered in the next couple hours when I get a phone call from the Manager **** that they cannot honor the deal anymore. All this after this same day I was asked to download the app, add the vehicle and start it from my phone! They did a bait and switch at the 11th hour. They took advantage of me as a woman and gave me no other options. I did everything that was asked of me until the final moment of when the car is to be delivered. The only other thing I can do is file a complaint against them with the state for this unethical behavior. I have fallen victim to there scams and am mortified that a dealership that has been there since 1955 can treat a customer like this!

  Business response

  08/21/2023

  This was nothing more than an honest mistake with the customers trade in value. We sincerely apologize.

• Initial Complaint

  06/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ran my credit 6 times for hard inquiries and said that it shouldn't have happened due to ohios laws and still hasn't fixed it. Sold me a car with a broken air conditioning system and the manager said they will fix it because it was missed during the inspection. They put freon in it and called it good but it was not fixed. Then air conditioning clutch broke and they claimed its a totally separate issue and charged me 1250 bucks to fix it. After arguing with them that they were wrong they took 20% off the bill and then shredded the original bill and said have a nice day.

  Business response

  07/14/2022

  The customers vehicle was serviced and inspected prior to the purchase on 03/03/2022.  The first service visit was on 04/22/2022 for an oil change and tire rotation.  On 04/29/2022 the customer brought the vehicle in complaining that the A/C was not blowing cold.  The technician added freon and dye to the system, checked for leaks and found no visual leaks.  The A/C was blowing cold so the vehicle was returned to the customer.  On 06/28/2022 the customer brought the vehicle in complaining of a noise, burning odor and  A/C not working.  The vehicle was diagnosed and found that the compressor not working due to the clutch on the compressor being broken.  The A/C condenser was replaced, system recharged and the A/C was working properly.  When the customer was picking up his vehicle he was concerned that the A/C issue was related to the previous A/C repair.  We explained to the customer that the compressor was working properly when it was in for the previous repair (two months earlier) and there was no way of knowing/diagnosing that it was going to break.  We did discount the repair since he had previous issues with the vehicle.   It is very unfortunate that the compressor broke but again there was no way of knowing it was going to break while diagnosing the A/C on the first repair two months earlier.     

• Initial Complaint

  01/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had my car in for service on 4 separate occasions to repair an oil leak. During the course of this they broke a coil and charged me to replace it, they removed a hose which I now have a coolant leak and it took them three times to repair the oil leaks that I asked them to repair. They want another $835.00 to repair the coolant leak they caused which I declined. I want someone who will repair the problem the first time without causing more problems for the future.

  Business response

  02/22/2022

  Business Response /* (1000, 6, 2022/02/08) */ I will contact **** to review the previous work performed to determine weather or not it is related to the current leak.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello i had my truck towed by foster towing here in sandusky oh on October 28 i was broke down on the free way due to my belt, under the hood broke on it. So pull to the side & call AAA & they said my ETA was 11pm i call at 10pm the driver, came late at 12:30 i got home at 1:45am. note that i only live 20mins way smh When i got my belt fix i notice my car is vibrating, bad from the back wheel my truck never had this problem. until the young driver towed it i just want my truck fix i have health issues, I'm missing doctor appointments.

  Business response

  12/14/2021

  Business Response /* (1000, 8, 2021/11/30) */ Mr. ***** stated he was having a bouncing issue in the rear of his vehicle that he didn't have prior to having his vehicle towed. We took the vehicle into our service department and put it up on a lift to find the frame was rusted to the point it had holes in it and along with a list of issues the trailer arms in the rear of the vehicle were rusted off of the mounts. Mr. ***** was showed the extent of the issues the rust has caused and that there was no FRESH damage caused by the tow. We also showed Mr. ***** how sever some of the mechanical issues were and that the vehicle shouldn't be driven. We believe the issue he is referring to in the back end of the vehicle is the trailering arms and other issues that are causing the vehicle to bounce. The trailering arms have clearly been broke for a while since the area of the frame that they mount to has built up rust that has occurred over a long period of time not a few days or weeks. Mr. ***** was not happy with the explanation so I suggested that since his vehicle was towed using his AAA membership he should contact his AAA office and file a complaint. The complaint was filed and we were contacted by AAA at which point we forwarded them the pictures we took of the undercarriage and to my knowledge the complaint was closed due to it being previous damage. If you would like to see the pictures or have the vehicle put on a lift again to see the damage we would be more than happy to do so. Thank you.

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