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ComplaintsforCedar Cove Hotel
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Housekeeping came while we were come even though we requested them not to. After returning 12hrs later from event we find that they left our door to our room WIDE OPEN! We had an expensive camera and headphones. Our stuff had been messed with. When I called the desk they said all they could do was tell a manager. I wanted to leave when we got here but they refused a refund. Paid over $600 for a place that uses false advertising. This place shouldn’t be open. Room 217 has two working outlets. One outlet is completely torn from the wall leaving a whole in the wall. Looks nothing like the pictures. They should be required to update with accurate pictures online. First room had mold on the bedding.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.