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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Had 16 new windows installed . None of the windows work anymore . I have reach out to the supplier numerous times over the years. They have never return my calls. I need this to get resolved ASAP. I can be reached at ************Business response
02/14/2023
[BBB Transcription via Phone & Email]
I have reached out to the consumer and he has not contacted me back.
**** ***** <*******************************>
Attachments
12:33 PM (0 minutes ago)
to *********
---------- Forwarded message ---------
From: **** ***** <*******************************>
Date: Thu, Feb 9, 2023 at 4:51 AM
Subject: service complaint
To: <*******************>
*** *******
I'm following up in regards to your recent service complaint to the BBB. There are no records of any calls or emails to our office, therefore I have no information on your service request. Our hours are seasonal at this time of year but if you can fill out the documents attached and send in a copy of your contract and photos of the issues we can get your service request started.
--
Custom Window & Door Co.
1608 Sycamore Line
Sandusky, OH
P: ************
F: 419.626.8602
--
Custom Window & Door Co.
1608 Sycamore Line
Sandusky, OH
P: ************
F: 419.626.8602Customer response
02/14/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
*** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.