![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforStove Guard
Current Alerts For This Business
Additional business information
Its website at https://stoveguard.com/ states "#1, Top Quality Stove Protector" and "America’s #1 stovetop protectors." Its Facebook page states "Nation’s leading manufacturer of kitchen appliance protectors."
According to the BBB Code of Advertising, superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like "America’s #1 stovetop protectors" can be proved or disproved. Stove Guard did not respond to BBB's request that it provide substantiation for these "#1" and "nation's leading" claims or consider modifying them.
The claims "Our StoveGuard products are proudly MADE IN THE USA and are custom designed & precision cut for a guaranteed fit to protect your stove, range or cooktop" and "Manufactured right in here is in the US" appear in its advertising. An advertiser must not express or imply that a product or product line is exclusively “Made in USA” unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no or negligible foreign content. Advertisers can refer to products that are manufactured with foreign components as “Assembled in USA,” if the product's principal assembly and last substantial transformation was completed in the U.S. The business did not respond to BBB's request that it provide substantiation for these claims.
Stove Guard's website and Facebook pages state that its products are "100% FDA food grade approved. PFOA and BPA free." Its website includes the claim "We're rated 4.8/5 from 37,536 customer reviews."
The BBB Code of Advertising states that the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any claims or offers made before publication or broadcast and, upon request, present such substantiation promptly to the advertising medium or BBB. The business did not respond to BBB's request that it provide substantiation for these statements.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 6909 Engle Road Building D Suite 40, Cleveland, OH 44130
- BBB File Opened:
- 9/13/2020
- Years in Business:
- 8
- Business Started:
- 10/6/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- 1 Group LLC
- Business Management
- Matthew McCarthy
- Contact Information
Principal
- Matthew McCarthy
Customer Contact
- Matthew McCarthy
- Additional Contact Information
Email Addresses
- Primary
- Sales
Customer Complaints
90 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
28 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tanner J
07/23/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.