![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforField Of Dreams Lawn Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Field of Dreams Lawn, Inc. after being referred to them because my lawn required weed control and fertilization. On 5/11/23 I received my 1st application which was a Late Spring treatment that included fertilization, crabgrass pre-emergent, and broadleaf weed control at a cost of $48.60 ($45.00 per application) plus sales tax. After the Early Summer and Late Summer applications, my lawn came back and was finally green and almost weed-free and I was satisfied. It was the application on 8/22/2023 by Technician Zach that my lawn was destroyed (I have pictures). The treatment included "a balanced slow-release fertilization, and a warm weather broadleaf weed control". I called and talked to Allen, the owner, about my dissatisfaction and he said that he would send Technician Brian out to see my lawn. Brian came out that day and said he added fertilizer and if things didn't improve he would come back and "throw seed" on my lawn in September and nothing was said about topsoil. He also mentioned that my lawn required aeration at a cost of $100.00. Today, I called Allen about how bad my lawn still looks and he said that Brian would come out to address my issue. Instead, I received a phone call from Brian telling me that my lawn needed aeration at a cost to ME of $100.00, not the $120.00 they initially charged. I do not feel I have to pay for a problem that was created by their technician (Zach) on 8/22/2023 and when I mentioned this to Brian he became "testy" telling me, "You keep telling me about the August 22 application". This should not be my expense, I'm on a fixed income, and I already paid for "4 applications" at a total cost of $194.40, and there are still 2 more treatments at a cost of $97.20 totalling $291.60. I need your assistance in this matter.Customer response
10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Consumer gave verbal acceptance to BBB staff (**) - the company has resolved the matter.
Regards,
**** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.