![](https://m.bbb.org/prod/ProfileImages/b0c62798-1975-4986-a45c-d7efbbbdb6e9.jpeg?tx=w_150)
ComplaintsforWorld Truck Towing & Recovery, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
World Truck towed my car from an accident to their garage and charged me $565.00 and claims there was a clean up charge for fluids leaked. Per the collision place there were no fluids leaking at all from the vehicle. They are price gouging and it needs to quit .Business response
01/04/2024
************************ 2015 *** was in an accident on 12/21/2023 and sustained heavy front-end damage (this vehicle no longer has a front bumper). As with any vehicle that sustains heavy damage, there is a high probability that there will be leaking fluids and all vehicles are assessed a nominal charge. The clean-up charge ******************** is referring to was the on scene clean-up of car parts and the bumper. This includes the clean-up and securing of the pieces, handling them back at the yard, and their disposal. There is a daily storage charge each day the vehicle is in our impound, and ************************ vehicle was on our lot from December 21st through December 27th. ******************** also hired us to tow her vehicle from our lot to the repair facility, and that additional tow was added to her invoice. Please let me know if you require any additional information, thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.