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            Business ProfileVillage Catering Company

            Caterer

            Contact Information

            Smithville, OH 44677

            Visit Website
            (330) 669-9151

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            Smithville, OH 44677
            BBB File Opened:
            8/13/2021
            Years in Business:
            5
            Business Started:
            3/30/2019
            Alternate Business Name
            • S & S Sayre's Pizza, Inc
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/26/2023

            Complaint Type:
            Order Issues
            Status:
            BBB unable to locate business
            Signed a contract in 2021, wedding was 10/14/2023. Specialty meals including Vegan, Gluten Free, and Vegetarians for over 10 people did not get served or even brought with to serve causing table portions to be inconsistent. Paid additional fees for family style serving and setup/cleanup service - neither services performed by staff but instead by mother of brides. Staff members onsite - TWO people for 135 guests were lazy and no accountability - no supervision and no motivation. Found out the owner of company scheduled own PARENTS to work our wedding - unacceptable. It has been two weeks since the event and first notice to company on refund request and still no remedy as of today except a text message sent by HR over a week later. Our wedding evening was ruined as guests couldn't eat, staff was rude, and they did not perform to their contract terms. We received a $3,000 service instead of service reflecting our $8,000 invoice!
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Denise B.

            06/26/2022

            Would have given them a minus the star if I could have. Was an hour and 45 minutes late to a wedding June 4 2022. The only Communication we had was that they would be at least 1 and 1/2 hours late. Ran out of appetizers with ****************** line. No apology to the bride and groom whatsoever. Absolutely a disgrace that cannot be fixed, and the lack of apology shows the character of owner. Wow dude

            Local BBB

            BBB of Akron

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