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Find a Location

Hocking Hills Treehouse Cabins has 1 locations, listed below.

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    Business ProfileforHocking Hills Treehouse Cabins

    Cabin rentals

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This business offers cabin rentals.

    Business Details

    Location of This Business
    22784 Purcell Rd, South Bloomingville, OH 43152-9735
    BBB File Opened:
    1/3/2023
    Business Management
    • Mr. Jake Ryan, Owner
    Contact Information

    Principal

    • Mr. Jake Ryan, Owner

    Customer Contact

    • Mr. Jake Ryan, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Back in 2/2022 I booked a handful of vacations, one at this establishment. I booked a stay for June signed the waiver and as you can see by the documents provided by my credit card was not charged until after I signed my document per the statement on their actual document indicating that all agreements are not complete until all parties have signed. I continued to get waivers that made no sense to me because I had booked for June and stayed in June. After our stay I continued to get waivers that had not been complete. Looking back at my credit card statement I was charged without signing the final waiver due to what was felt to be a glitch in there system. credit card statement shows second purchase was made on my credit card. I contacted the company in writing. We had been looking at potentially staying again but I never once put my credit card in a second time; therefore, I am not sure how this happened but my credit card information was still obviously in place and it booked the stay for December wo my full acknowledgment. I have been going rounds with the company since probably August. I wasn’t trying to ***** the company over and they offered me a 50% which I didn’t agree with because I didn’t authorize 2 payments or sign the second waiver. They offered to allow me to rebook for a different time. We love the place so we decided that would be the right thing to do regardless of the mishap that we feel that was done by the company computer website glitch that still housed my information 2 days later. I continue to get waivers and I did not have the time to call them to rebook but it was to my understanding that the spot for December was open so that another customer could book the stay without *****ing this company over. Received more waivers this week I contacted the company again stating this is an error and at this point I could only transfer to another quest. They just asked for my credit card again which they didn’t last time. I want my money back in full.
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    Customer Reviews

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    Local BBB

    BBB of Central Ohio

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