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ComplaintsforHaircode 101
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to Haircode 101 to get my hair done I booked the appointment through ************** When I went in for my consultation January 31st I had told the girl that I've never had color done in my hair before. I will post pictures. I told her what colors I wanted which were purple, blue or indigo and aquamarine color. On February 2nd the day of the appointment she showed me the box and the coloring that she had gotten. I tipped her, which I should not have done. What I went home to have one of my family members do my hair a lot of the coloring came out. When I messaged Miss Ashley about the coloring coming out to try to get some type of resolve, she told me to take a picture and send it to her. Instead of taking a picture I had my mother do a video and send it to her. She text me back and says it looks like the color is still in there, nonchalantly. Also, when I called her she asked me if I had wet my hair . Why would I wet my hair when I just got it done? Not to mention that I told her that I wanted permanent dye, instead she gave me a semi-permanent dye. Not a permanent dye as I asked her, but a semi-permanent , and then she told me that for "fantasy colors they don't come in permanent." I paid her $200 for the color and gave her a 10$ tip. My appointment was at 9am February 2nd 2024.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.