ComplaintsforG I Service Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 11 2022, I placed on an online order with this company. On April 18 2022, I contacted a representative of the company via ******** messenger to check the status of my order. After a very unpleasant conversation, the representative of the company, NOT I, canceled my order and only issued me a partial refund. Since they canceled the order, I would like a complete refund for my order they chose not to fulfill.Business response
05/03/2022
The consumer purchased a powder coated part that is built per order, thus the longer turn around time. Per our website, there is a 25% cancellation fee on custom built parts. We issued the consumer a refund, minus the 25% fee. No further refund will be issued.Customer response
05/04/2022
Complaint: ********
I am rejecting this response because: I was not concerned about the wait time. I simply was checking the status of the order and as noted in the message thread I attached, the business owner, not I, decided to cancel my order. They could have still filled the order and sent the "colored" part when it was completed, but chose not to. Since they decided they did not want to do business with me, I should receive a full refund.
Sincerely,
*** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.