Business ProfileforQuality Waterproofing of Dayton, LLC

I contracted to have a window well installed in my home by Quality Waterproofing (QW), with work performed over the 24th and 25th of October, 2023. I paid for the work in full on October 26th. As part of the work plan, they were supposed to return two weeks later to address anticipated settling of the ground and other outstanding issues. November 30. Contacted QW about no follow-up work, nor was there any quality assurance inspection. I sent photo of a large gap at the between the top of the installed window and the hole cut for the window. I sent additional photos as the hole in the ground widened as the earth collapsed around the edges. Although the gap in the top of the window was sealed, as of May 3d, 2024, despite numerous requests and scheduled work, the earthwork remains un-done. Requests and scheduled work includes 3 work dates cancelled due to weather, on two work dates, workmen arrived on site but determined that they did not have the resources to do the work, and on two scheduled work dates, no one came to the house. In each failure to perform the work, there was a delay of one to three weeks before the unfinished work could be rescheduled. I have a complete timeline of my interaction with QW, photos, and all relevant email communication.