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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Purchased a 4x6 cutting mat on 7/11/20. I paid $139.85. This mat is advertised as self healing which is the SOLE reason I chose this mat. It is NOT self healing at all. I brought this up with Drafting Steals and asked what their warranty was. I never got a response, I followed up again this time letting them know I would contact my bank and dispute it. I then got a a response from Melanie Adams stating she would find out and get back to me. She responded days later and asked if I wanted a refund or a new mat. I requested a new mat. As of today, they claim they never got a response. At this point, I want what I paid for. This is beyond ridiculousBusiness response
10/19/2021
Business Response /* (1000, 8, 2021/10/05) */ We have emailed the customer several times with no response. Because this order was from over a year ago we no longer have the credit card information on file to issue a refund. We have left the customer a voice message on the phone number that was on the original order, asking for her to call with the credit card information so that a full refund can be issued. We have also tried calling the phone number on the BBB complaint and it says "the call can not be completed as dialed". We will be mailing the customer a check as a refund for the full amount of this order.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.