![](https://m.bbb.org/prod/ProfileImages/2022/b1ce04dd-1adf-4c43-a0e5-c2c8c20223a1.png?tx=w_150)
ComplaintsforEarzlink Hearing Care, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received your invoice #******. I was told by Earzlink Hearing Care. There would be no charge to me. My insurance covered the hearing aids fully. While I was out of state. I received a phone call from one of your associates. Asking me to authorize two hundred dollars. I did not authorize the two hundred dollars. I told the associate. I was out of state. I did not know when I was returning. I did not want to use up the time. I have to try out the hearing aids. I would contact them when I returned. Therefore I did not give my approval for anything.Business response
08/02/2023
Good morning *******,Thank you for following up on this unresolved matter. After looking into this situation it has been determined that the practitioner mistakenly entered the wrong product information into the managed care portal. When our patient care coordinator saw that the order was being held up due to an outstanding balance of $200.00 she reached out to the patient to discuss her order. The Patient could not find her current hearing aid so she said that she would call back. After learing of our mistake, our staff tried to explain that there was an option that was fully covered. But the patient was not able to understand over the phone.We are happy to order the product that was originally discussed so that the patient can be fitted at no cost to her if she is willing to let us assist her.We are truly sorry for the error and all the inconvenience this has caused.Respectfully,******* * *****Owner Earzlink Hearing Care
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.