Business ProfileforNational Fixture Supply, Inc.

I purchased a light that was on backorder and received an email stating to respond to the email if I would like to confirm the order to be shipped in September. I never responded and the item still shipped. I worked with their customer service team who approved the return and refund. Their team sent me a label to return the fixtures, which I took to the post office on 9/30. The post office attempted to deliver the packages to the location on the return label and left a notice on 10/4 that they could not leave them. After many attempts of contacting Oxygen Lighting, I finally reached someone to let them know the packages were at USPS and could not be delivered. They advised they would get the packages, which was done so on 10/12/22. I was told that the refund would be processed once the packages were received, which never happened. I called in multiple times and finally spoke to someone else at Oxygen, ******. ****** advised via e-mail on 10/26 that the refund would be back in my account in 5-10 business days. It has now been almost two months since I returned the items and still have not received a refund. Now when I call, no one answers their phone (I have tried multiple times a day) and no one has responded to my email since 10/26. Oxygen Lighting owes me $259.