ComplaintsforNational Fixture Supply, Inc.
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Complaint Details
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Initial Complaint
11/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a light that was on backorder and received an email stating to respond to the email if I would like to confirm the order to be shipped in September. I never responded and the item still shipped. I worked with their customer service team who approved the return and refund. Their team sent me a label to return the fixtures, which I took to the post office on 9/30. The post office attempted to deliver the packages to the location on the return label and left a notice on 10/4 that they could not leave them. After many attempts of contacting Oxygen Lighting, I finally reached someone to let them know the packages were at USPS and could not be delivered. They advised they would get the packages, which was done so on 10/12/22. I was told that the refund would be processed once the packages were received, which never happened. I called in multiple times and finally spoke to someone else at Oxygen, ******. ****** advised via e-mail on 10/26 that the refund would be back in my account in 5-10 business days. It has now been almost two months since I returned the items and still have not received a refund. Now when I call, no one answers their phone (I have tried multiple times a day) and no one has responded to my email since 10/26. Oxygen Lighting owes me $259.Initial Complaint
09/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order # ******** - Ordered lights/lamps Aug 11. Received a call on Aug 12th that they would be back ordered until Aug 19th. I said okay. I followed up on Aug 26th. They had not shipped yet and couldn't tell me when they would ship but they "were about to" and I would receive an email when they did. Called back on September 2nd. They still had not shipped and could not tell me when. I asked to have the order cancelled. They said okay. Never received any information. On Sept 12, received an email stating my order would ship soon but couldn't be sent to PO Box. I called. No answer, email does not work as listed on their website. Have called multiple times a day. Used their "Chat" feature on their website and don't get a response. Have called their sister company "Oxygen Lighting" and get the same thing. They are always "on a call with another customer" and it either hangs up, quits rining or you don't get a call back. There is no one to talk to and no response. I Just need my refund as I canceled this order weeks ago. Their website loops around to the same crap. They have a whole section stating they pride themselves on customer service and THERE IS NO CUSTOMER SERVICE . DO NOT ORDER FROM THIS WEBSITECustomer response
09/28/2022
Have you heard from the company? Yes
Are you satisfied with the company's efforts to resolve this matter? No
I gave an unsatisfactory google review. They responded stating they were reaching out. No contact was ever mad. I have attached the review response.
Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a product from the seller and have been attempting to return it. The seller's website claims no-hassle 30 day returns. I am well within the 30 day period. I have attempted to contact the seller via email, online chat and telephone and cannot get any kind of response. I need to know the address to send the return to and any forms that need to be included in the return.Customer response
09/23/2022
Yes, I have heard from the company and am satisfied with the result. Thank you very much!!! They reached out to me after they heard from you.
Initial Complaint
03/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a fan from Oxygen Lighting Shop back on November 25th, 2021. I emailed and called them multiple times over the past 5 months and constantly got a different answer or excuse on why my fan hasn't shipped yet. Their reps constantly say they'll create a new ticket to see what the status is and I never hear from them again. Worst customer support from any company I've dealt with ever. 5 months and I've gotten zero communication from the company on delays, it's just been on me to constantly call and talk to their unhelpful reps to see what is going on with this order. I would like my order ASAP since i've been waiting this long and would like a REAL update from the company! Order #********Business response
03/24/2022
To Whom it may concern,
We have been in contact with this customer and he is waiting on his product to be delivered to him. As you can read in the email thread above he has agreed on the said delivery date. We are confidant that the customer will be satisfied and will remove this claim. We are committed on correcting this issue with the customer and have proactively put a plan in place for this to never happen again within our company.
Customer response
03/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16881359, and find that this resolution is satisfactory to me.The company reached out to me and gave me a shipping date for my new fan so I'm satisfied. Thanks
Sincerely,
****** **********
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.