ComplaintsforTeam Recovery, Inc.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We received a letter stating we had sent. I called to get an itemized bill so I could look into the debt. I was told they won’t send me a new itemization because they had previously sent me one during Covid and won’t accept that it could’ve been lost. One person even told me that if I took better care of my things, I would still have the bill. I spoke to 3 different people and they all said they won’t send me anything for my account or my wife’s account.

  

  Business response

  04/18/2024

  We have reviewed the complaint filed. Our records indicate we did not speak to the person filing this complaint, but we did speak to the complainant’s spouse. In our conversations there was  not a statement pertaining to keeping better care of things. Multiple billing statements and itemizations have been sent and were not returned by the United State Postal Service. We will re-mail one more itemization to the address provided. Our office can be reached at ************* should the complainant wish to discuss any outstanding items.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Team Recovery, **** I do not have a contract with Team ************, and they did not provide me the original contract as I requested.

  

  Business response

  12/04/2023

  We have thoroughly investigated the complaint filed. The information in our office does match the information provided by the individual as well as the original creditor.  We have sent correspondence to the address provided and no mail has been returned to us. The individual refers to corrections on a credit report; a complete itemization of those items had been previously sent to the address provided in this complaint. Correct information and updates are provided to the credit bureaus as required by applicable laws and regulations.  We can be reached at ************ for any additional information should the individual need additional assistance or have any other questions or concerns.

  

  Business response

  12/04/2023

  We have thoroughly investigated the complaint filed. The information in our office does match the information provided by the individual as well as the original creditor.  We have sent correspondence to the address provided and no mail has been returned to us. The individual refers to corrections on a credit report; a complete itemization of those items had been previously sent to the address provided in this complaint. Correct information and updates are provided to the credit bureaus as required by applicable laws and regulations.  We can be reached at ************ for any additional information should the individual need additional assistance or have any other questions or concerns.

  Customer response

  12/06/2023

   I am rejecting this response because:
  
  I have asked for a detailed account of all charges that theyve indicated that we owe.  They will not provide us with anything except a total dollar amount which does not help.  We need an itemized list of charges to determine what is valid.  

  

  Business response

  12/08/2023

  We will mail an additional itemization to the address provided in this complaint.  The address listed in this complaint as well as the address in our office is where the first itemization was sent. No mail was returned by the ***** Please feel free to contact us ************. 

• Initial Complaint

  09/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ***** ******************* I do not have a contract with Team Recovery, **** they did not provide me with the original contract as requested.

  

  Business response

  09/15/2023

  We have thoroughly investigated the complaint filed. The information in our office does match the information provided by the individual as well as the original creditor. We have not received a response to our attempts to reach this individual. We have sent correspondence to the address provided and no mail has been returned to us. We do not have record of any additional data being requested. A complete itemization along with the individuals signed authorization has been sent to the address provided. Correct information and updates are provided to the credit bureaus as required by applicable laws and regulations. We can be reached at ************ for any additional information and for this individual to contact us for additional help if needed.  

• Initial Complaint

  08/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Team Recovery purchased my medical debt from my provider. I called Tram Recovery to settle or pay the debt, however the amount reflected on my credit report is not the same amount they are claiming I owe. I was informed I could not pay my debts individually, I would need to pay this larger amount in order to remove the collections from my credit report as they are combined together. I am making payments on these debts, but they are still showing on my credit report as if I am not making payments at all. I am not disputing the validity of the debt, but rather filing a complaint on their claims that I owe more than they are giving me record of and then reporting this to the credit bureau as if I am unwilling or refusing to pay.

  

  Business response

  08/11/2023

  We have thoroughly investigated this complaint. Our office does not purchase debt. Each item in our office can be paid separately or all together. Any updates, which includes payments, are applied and reported to the credit bureaus accordingly.  The credit bureau is notified electronically of this information in compliance with the Metro 2 reporting guidelines. Accounts are also listed with *********** per reporting guidelines. The original creditor sends multiple notices prior to sending an item to our office.  We have sent information via the **** on each individual item to the address listed on this complaint and no mail has been returned.  We have reverified the balances that remain outstanding with the original creditor. A listing of the individual items has been resent to the address provided.If the individual desires funds to be applied to a specific item, we just need to be made aware of their request. Our office can be reached at ************ should the individual need additional assistance.
  
  

  Customer response

  08/15/2023

   I am rejecting this response because:
  
  This response is not what I'm being told when I call in. The individual I spoke with on the phone indicated that balance in full for all accounts combined would need to be paid in order to clear the derogatory marks from my credit report. I feel that better education for your staff would help rectify this situation so they are better aware and give accurate information. 

  

  Business response

  08/23/2023

  To date, we have not been contacted by this individual since our initial response and we are limited as to what information we can disclose in this public forum.  We report to *********** meeting their specified guidelines. These guidelines are specific and we do not have control over these requirements. We are more than happy to help in ways we are able and can be reached at ************. 

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a victim of identity theft. I discovered it last few weeks ago upon reviewing my credit report. I found accounts that are not mine , unknown addresses that I never resided, inquiries I never made and even a variation of my name such as COLLIN C STAPLES. Now I am dealing with creditors who want me to file a fraud packet even though proofs has been given already. I also found this account that I believe not mine: Acct name: TEAM RECOVRY (Original Creditor: AKRON CHILDREN S HOSPITAL) acct no. ************** date opened 10/06/2020 balance $1,046.00 I am not liable for this debt and I do not have a contract with: Company: TEAM RECOVERY INC Address: **** ***** ****** ***** ***** *** ****, OH 44224 Tel No: (330) ******** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ** * ********* *** ********** ** ***** and email at **************************. I need a response from the company.

  

  Business response

  06/16/2023

  We have a file in our office that matches the name provided in this complaint.  Team Recovery is not a debt purchaser.  The accounts in our office are not purchased debt.  We have a complete social security number, a complete date of birth, a driver’s license number, as well as a signed consent. We received a dispute regarding the account we have in our office 4/19/2021 and a complete itemization was sent to the consumer listed in our office 05/12/2021.  The itemization was not returned by the USPS. Could you please provide us with something more as far as personally identifiable information? The complaint as well as the police report does not have the any unique identifiers as far as the identity of the person that has filed this complaint other than the name.  The information on the police report appears to be redacted or not filled out.  We would be happy to investigate this further, could you please send us a little more, such as a date of birth or the last four digits of the social? The name alone is not enough for us to confirm or deny identity.  Please feel free to contact our office at 330/********.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Team Recovery calls with as little information as possible and if you say anything, the representative gets an attitude. They called me today and the representative was very rude when I simply asked if they could mail me information. He insisted that I already had it and knew about the debt. I spoke with his manager **************** who provided some assistance but again could not speak to where the claims originated from but provided dates. Two of the dates were from 2019!! Due to how rude they were I immediately got on line and paid. My husband was on the phone with the insurance company and found that on two of the instances no claims were submitted on two of the dates but I had already paid $700.21. The insurance company stated that for those two dates, the money should have been written off because it was not submitted. The final date was paid and the only amount due according to my insurance was $200. I am owed a major refund! We have proof with our insurance company. They stated that we need to ask for an itemized bill. This is all I was asking for, but Team Recovery is not interested in helping. They treated me horribly because I owed money, but I did not owe anything near what they said! The claim number is ************* if you want proof! I will also be filing with ***************.

  

  Business response

  11/04/2022

  When we spoke with *********************** yesterday, we advised her that we had mailed her multiple letters and additional itemizations that had previously been requested.  She confirmed her address and nothing has been returned to us by the ****.  The address we used is the same address that was provided to her original creditor.  Her new request on 11-03-22 for one additional itemization was the first time she had asked for this, and we will mail it as we have the others.  The original creditor confirmed that the balances had been billed to insurance and payments and adjustments were received from the insurance and applied.

  
  We did confirm with the original creditor again today, and they confirmed an additional adjustment was applied from the insurance company yesterday.  The adjustment has been applied in our office today.  ************************* did submit a payment yesterday and with the additional adjustment, she did have a partial overpayment.  This has already been refunded to her through her original form of payment.

  
  It was very clear to us from her call that she was very frustrated with the situation and with us when we attempted to answer her questions.  We understood her frustration and we tried to help. 
  

  Sincerely,
  Team Recovery

  Customer response

  11/05/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Attempts to help were minimal, and they made me feel as if I lied. Had the first representative simply stated that he would send me an itemized bill, we would not have a BBB claim nor any overpayment. Between Team Recovery and *************** there is a history of them having a credit on my account and having me in collections, while not providing a refund. As I stated on my phone call there have been many issues with mail service, and you do not get to treat me poorly because I have a case that ends up there. It could easily be you. Collections does not mean loan shark, so it does not mean belittling until I pay you your money. I found your response to the BBB a lot more friendly than you were on 11/3. You stated that it was the first time I asked for an itemized bill- well it was the first time you called because as I stated I had not received anything from you. Additionally, if you had 2 bills from 2019, why did you wait to call until 11/3/2022? I could go on. I wont. I apologize for losing it. However I felt immediately demeaned by someone who lacked empathy. The call, the tone, the general unhelpful attitude caught me off guard, and you received a response that I am not necessarily proud of. Your first caller didnt seem to necessarily care either.  I take responsibility and I hope that you all do too. I will say - had he not been rude my husband would have likely not gotten on the phone with his insurer and Childrens, so perhaps I should say thank you. I will wait to see my refund on my credit card statement. If I do not see it, I unfortunately will be in touch  

   

• Initial Complaint

  07/28/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ***** M D ****** and I do not have a contract with TEAM RECOVRY plus they did not provide me with the original application like I asked.Account No: **************Amount Disputed:

  

  Business response

  08/09/2021

  We haveinvestigated the dispute sent by ******************.  The account that ****************** is disputing has been settled in full andhas been reported as such to both Equifax and TransUnion since April 2021.  At the time that he issued payment, ***************** requested the account be deleted.  We advised him the account would be updated as settled to a zerobalance. The account has been reported as settled with a zero balance.  When he spoke with us to resolve the account,he did not dispute the balance owed and received a discount.  We have now advised both TransUnion andEquifax to **** the account as disputed.  We will send ****************** an additional itemization as he has requested.
  
  Should ***************** need anything additional he can contact our office at ************.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩