ComplaintsforMickey Thompson Tires & Wheels
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mickey thompson has ads on several social media platforms stating you will receive a $100 rebate for purchasing tires. I participated in the Spring promotion, I uploaded all of the supporting documents required. I entered the request on April 10, 2024. The offer states 6-8 weeks for delivery of rebate card. It's been 13 weeks and nothing. I've called twice only to hear "it's still processing". Yesterday I was told give it another 6-8 weeks. A mickey thompson representative emailed me and said there's nothing they can do, and didn't even seem concerned that they would lose a life long customer. If you look on ******** ****************************************** ads have several comments where others are having the same problem as myself. I believe this is false advertising to get people to buy their tires with no intent to fulfill their obligations.Business response
07/11/2024
To whom it may concern,
I have looked into this customer concern and have found there has been a greater demand than expected for this rebate and has caused a longer time to process than expected. I have escalated this customers rebate to escalation team and they have confirmed his rebate has been approved and finalized. The customer was emailed the virtual rebate card. I have called the customer and apologized for the delay and he confirmed receiving the rebate.
Sincerely,
Goodyear Consumer Relations
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.