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Find a Location

Family Farm & Home, Inc has 1 locations, listed below.

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    Business ProfileforFamily Farm & Home, Inc

    Farm

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9059 St. Rt. 14, Streetsboro, OH 44241
    BBB File Opened:
    3/1/2022
    Years in Business:
    9
    Business Started:
    10/20/2014
    Business Incorporated:
    10/20/2014
    Type of Entity:
    Corporation

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/25/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On November 25th I attempted to purchase 4 cases of windshield washer fluid from the Streetsboro, Ohio store at around 1100am. The store ad said limit 6. Walking in the door, cases were stacked on a pallet. I grabbed 4 cases. In the store I was told by store manager the limit was 6 bottles. The store ad did not differentiate the limit between cases or bottles. Inside the door there were cases for purchase with sku codes on boxes. The lables on store shelf simply said "limit 6" like the ad did. At checkout, the cashier would not let me purchase 4 cases. When I asked if I could just come back in 4 different times she said the limit was 6 per day. The ad did not mention 6 per day per customer just simply said limit 6. The cashier was making rules up on the fly that contradicted all other sales terms. When I left the store I called corporate asking for a district manager to help resolute the matter. I talked to someone named "***" whom said he would call me back. I never heard from him. Family Farm and Home did not do their due dilligence to resolve the matter. In fact, they did the exact opposite. They proceeded to cover up their wrongdoings. Please see the pictures attached. I went back to the store and took pictures at 6:30pm. Gone were the cases at the front of the store. The tag at the indivdual bottles in automotive now read differently. However, the sale ad still reads the same. While vendors routinely limit sales to commercial vendors for business purposes I am not a business nor vendor. Denying a sale to me is in violation of the Consumer Sales Practices Act of 1972. I intend to pursue this matter through the Ohio Attorney Generals office. I simply want 4 cases (6 bottles per case) of washer fluid at the price advertised. All of this is over what amounts to $20.
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    Customer Reviews

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