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Complaint Details
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Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In 2004 my contractor installed all new Soft-Lite replacement windows in my house that came with a lifetime warranty from Soft-Lite. I have a copy of the warranty, Invoice #****** (attached). The seals in two of those windows have failed and the windows need to be replaced. About 4 months ago (in March 2022) I contacted the company to arrange to have the windows replaced. The company wanted the order label from stickers on the windows, but none of the windows have that sticker attached. The company said that they would have someone come out to measure the windows and that I would be responsible for the labor costs for installation of the replacement windows (consistent with the warranty). To date no one has contacted me about measuring and manufacturing those windows. I want the company to honor their warranty in a timely manner.Business response
07/29/2022
Upon receipt of the complaint we have reached out directly to the homeowner. We have an appointment scheduled for 8/2/22 to review the issue and resolve.
Customer response
07/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I await their technician inspection on Aug 2. Do not close this complaint as at least 1 more interaction will be necessary before the problem is resolved.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.