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          Paul Davis Restoration of Cleveland Metro West has 1 locations, listed below.

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            Business ProfilePaul Davis Restoration of Cleveland Metro West

            Fire and Water Damage Restoration
            BBB accredited business

            Contact Information

            17910 Pearl Rd

            Strongsville, OH 44136-6913

            Visit Website
            Email this Business
            (330) 220-2002

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/25/2012

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Paul Davis Restoration of Cleveland Metro West provides mitigation and restoration services to insurance agencies, property owners and businesses. 

            Business Details

            Location of This Business
            17910 Pearl Rd, Strongsville, OH 44136-6913
            Email this Business
            BBB File Opened:
            3/16/2012
            Years in Business:
            58
            Business Started:
            1/1/1966
            Business Started Locally:
            3/23/2004
            Accredited Since:
            6/25/2012
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Ryan Cole, Owner
            Contact Information

            Principal

            • Mr. Ryan Cole, Owner
            Additional Contact Information

            Fax Numbers

            • (330) 220-2022
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/11/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Im trying to get warranty items fixed. There has been nothing but problems since July 5th of 2023 until November 6th 2022. They reimbursed me for mist things list and damaged except my original lucille ball original painting that auctioned for 2,023 dollars and my ***** ******* portrait that I got 23 yrs ago that was cut and paint drops. I tried to send most of the photos but they are to big. I used notes for what needed done but they would not use them. I used painters tape with marker all over the walls. The floor boards in a couple ares didnt get painted so I have to do. Also the front door handle that said was fixed locks but still opens and the floor board is lifting. As I told the im tripped over it with my cane. I tried to send many pictures they are to many over 200 pic. I will send the few things od certain things I put on here. I am disabled with multiple sclerosis and ankyolosis spondylitis and heart problems after my widow maker heart attack with a 2% chance of survival with another heart that night.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sandra C

            10/04/2023

            They did not comp!ete a good job. Found debris on floor and behind things. Did not move things from walls when cleaning . I just found mold now because not cleaning under things. Looks like just surface cleaning. Did not take heavy .things out which were damage left for a 78 year old to do. Spent only 2 hours. Did not but things back. Everything said not thier job. Job quite $1800 charge over $2100. Why more when less work. Not what I thought a restoration company is.

            Paul Davis Restoration of Cleveland Metro West Response

            10/05/2023

            ******, Thank you for taking the time to make us aware of the situation you are experiencing. I will be reaching out for a site visit to address your concerns here. What you are stating is not consistent with the workmanship we provide. I do want to address the quote you mentioned. When we are on-site for the initial walkthrough we will never provide a final quote, but rather a ballpark number if the customer asks. We have a system that is approved and used by your insurance provider that will give us a final number, and that number is agreed on by your insurance company. I will be in touch in the next week to set up a time to come out.

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

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