ComplaintsforSpavia Strongsville
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Complaint Details
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Initial Complaint
02/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for a membership with Spavia - aka ***** ********** ***. I tried numerous times in person and on the phone to cancel my membership. They (the company) tries every way possible to not have you cancel. Very predatory business. I ended up having to pay well over $600 for services that were not rendered.Business response
02/27/2024
Mr. ****** signed a membership agreement on 5/30/2022, which includes the Spavia termination policy. On 12/8/2023, Mr. ****** requested to cancel his membership (see attachment 1). We responded on 12/9/2023 and offered him options (see attachment 2). On 12/28/2023, we formally cancelled his membership according to the membership agreement. In addition, we called Mr. ****** every month for 6 months prior to his request to terminate to remind and assist him with scheduling an appointment. Mr. ****** never responded to our calls.
Mr. ****** has also filed a dispute with his credit card company, for which we are contesting as well (see attachment 3).
Customer response
02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Spavia is a predatory business. I repeatedly verbally asked to cancel my account over the course of 6 plus months. Each time I was talked into keeping this account active - that I would lose the services already paid for if I canceled. To have a two step process in itself to cancel any account is a predatory process. I can only wonder how many other people have tried to cancel - and continued to be billed. BBB should look into the billing practices of Spavia - possible class action suit?
Regards,
*** ******
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Contact Information
18019 Southpark Center
Strongsville, OH 44136
Business hours
Today,10:00 AM - 8:00 PM
MMonday | 10:00 AM - 8:00 PM |
---|---|
TTuesday | 10:00 AM - 8:00 PM |
WWednesday | Closed |
ThThursday | 10:00 AM - 8:00 PM |
FFriday | 10:00 AM - 8:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | 10:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.