ComplaintsforS & M Commercial Roofing LLC
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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** ****** was contracted to install a metal roof with gutter on our house in 2021. The work was completed and he was paid in when the roof was installed. In the winter after the roof was installed in the living room ceiling starting leaking due to an ice jam created by the new roof and gutter. Because the metal roofing was pieced together the water was able to come up under the metal and into the house. I have sent videos to Steve and we have talked to him on several occasions. First he said he had to wait for the ice to completely melt, then for warm weather. then it he always says he will come look a the problem and make it right, but he has yet to come back to the house. It is now November 2022, almost a year since this problem started, and he refuses show up to address the issue. Our contract says we have a 2 year warranty. I do not want to spend the winter hauling buckets of water out of my living room and have a destroyed interior.Business response
12/22/2022
Fiels FOR LEAK === STEVEN-MILLER OWNER OF S&M COMMERCIAL ROOF LLC ,,,,WANTS TO TALK ABOUT A LABOR WARRANTY ...ON WORK ..JOB NAME ******* * ********* ********* ,,,,,,A LABOR WARRANTY ,,,,IS GOOD FOR ANY MISS CORRECT INSTALLATION ....NO MATERIALS NEEDED TO REPLACE JOB OR ELSE ...STEVE MILLER UNDERSTOOD THE CONVERSATION WITH THE OWNERS THE ONLY TIME IT LEAKED WAS WHEN WE HAD BAD ICE& SNOW LAST WNTER ....AND IT DID NOT LEAK WITH JUST HEAVY RAINS ....SO THAT MEANS TO ME IT WAS NOT INSTALLED INCORRECT ....ICE& SNOW SITING IN ALL PLACE FOR A FEW WEEKS AND A LOW SLOPED ROOF... IS SOMETIME A BIG CHALLENGE ...SO ADVANCIAL ICE MELTS AND HAS TO GO SOME WHERE ....STEVEN-MILLER IS MORE THEN WILLING TO COME AND TAKE A LOOK AT IT AND FIX IT ...WITH SOME NEW MATERIALS ...FOR A SMALL FEE....MATERIALS ARE NOT A LABOR WARRANTY ......THANKS
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Contact Information
2930 County Road 114
Sugarcreek, OH 44681-9642
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.