49 Customer Reviews
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Review from Lisa I
1 star08/25/2024
I purchased 13 Provina Endure triple-pane high-performance Energy Star replacement windows which were installed by a reputable installer who has 5/5 star reviews from multiple resources and only installs Provina windows. This is the most regrettable purchase I have made in my 61 years. I have had the windows in my home for one month and have had numerous issues. I was home on installation day and watching closely; the windows were removed from the manufacturer's packaging on site so I know the issues are not the installers’ fault. I am dealing with missing parts; joints that have excess vinyl protruding from the manufacturing process; joints where the vinyl is not bonded together completely; removable covers for the balancing system cut to different lengths leaving gaps; torn weather stripping; defective powder coating; chips and scratches inside, outside, and in the sill; window identification labels falling off; chip and scratches on outer pane of glass; adhesive between the panes; gobs of adhesive on both sides of glass that was very difficult to remove; screens that don’t seat adequately leaving a gap for insects to crawl under; torn screens; broken locking mechanism; have to hold the top sash up and pull the bottom sash down while locking at the same time to get them to close properly; impossible to clean streak-free, it’s like both sides have some kind of coating on them; no reduction in road noise as promised, same as the single pane windows that were removed. And the worst issue, after one month, 6 out of 13 windows now have cracked frames on the inside and must be completely removed to be repaired. On their last visit, the Installers told me they were changing to a different manufacturer due to Provina’s lack of quality control. Some of these issues will be corrected under warranty, but I have to take off work each time the installers come to take photos of the defects or to repair them; I have already lost over $500 in income due to these windows.Review from Mike M
2 stars07/15/2024
The door works fine. The blinds won’t stay in any fixed position. It’s a pain. No pun intended.
ProVia Response
08/02/2024
Hi **** - we apologize for the issue with the blinds in your door. With limited information, we unfortunately weren't able to locate your order number, but our customer service director has sent three emails to the email provided in this review. She has not received a response yet, but hope to hear back from you soon so we can look into and resolve the issue with your blinds. Thank you!Review from Todd P
1 star07/15/2024
Shortly after installation my top of the line ProVia door developed a bulge and crack on the interior. I contacted both the installer and ProVia and each pointed to the other, hence delaying any accountability for shoddy workmanship. I paid a professional fiberglass repair service for the repair myself and hope the product survives more than the one year it has been in service. I do like the door but am extremely disappointed that the company did not stand behind their product and replied to my written complaints with the typical corporate response (likely AI generated) that cleverly avoids any accountability.ProVia Response
07/25/2024
Hi Mr. ****** - we appreciate you taking the time to share your experience with us. Our records show that you spoke with one of our customer service representatives, who confirmed that the problem with your door would have been covered under warranty. If you have any questions about that or need additional assistance, please don't hesitate to reach out to us at ************ so we can work together to resolve the issue. Thank you!Review from Audrey B
5 stars07/10/2024
I finally got rid of my 25 year old steel door! Recently purchased a Signet fir fiberglass door with dentil shelf with the glazed gray finish. It also has waterfall privacy glass at the top with century black handles for a smooth entry. Black threshold along the bottom total new casing for the door itself with a black doorbell casing. Added a storm door that was a dark charcoal and it turned out amazing. I love everything about it. Everyone in the neighborhood has checked it out and loves it! What an amazing transformation! I have seen 6 cars stopping to take a look at this beautiful entry door already. Looking forward to many happy years with my new door. Thanks to all the wonderful people at Provia for their outstanding work and efforts on this project I appreciate each and every one of you!ProVia Response
07/11/2024
Hi ****** - thanks so much for choosing ProVia doors for your home and for taking the time to share your experience! We're so happy to hear that you're enjoying your new entry and storm door so much (and that your neighbors are, too!). We appreciate the photos you shared when registering your warranty as well - you customized such a sleek and stylish door, and it's beautiful. Thank you again for taking the time to share your thoughts and for the kind words!Review from Paula S
5 stars07/08/2024
I absolutely love my ProVia exterior doors and hardware. I used ProVia’s Envision page to select the door, glass, color, and hardware. It provided me a visual and the actual exterior doors look identical to the visual. I have had many comments from neighbors stating how the doors have transformed the front of my house. I am extremely pleased with the quality of the exterior doors and my black storm doors.ProVia Response
07/09/2024
Hi ***** - thanks so much for taking the time to share your thoughts on your new doors and the design process! Purchasing new doors is a big decision and we're glad to hear that our design tools helped you visualize how they would look on your home before placing the order. Thank you for choosing ProVia doors and for sharing your experience!Review from Dan F
1 star06/29/2024
We ordered a Legacy steel door with sidelights. Door knob height is 34.5 inches. All doors in my home are 36.5 inches. How is 34.5 standard. The glass package we received did not look like it did on line. We thought we would not be able to see through them so we ordered the peep hole. We can see through them. They look like they need to be cleaned but I'm told it's a distressed look and it's normal. Not a good look. Hair line crack in the door jamb. Aluminum cladding corners do not line up. Bottom of sidelights come with a black plastic for some reason. Also not a good look. Paid a lot of money and feeling like I got ripped off.ProVia Response
07/10/2024
We appreciate Mr. **** reaching out to make us aware of his concerns and apologize for the inconvenience associated with the issues of his entry door. Our customer service team has reached out to the homeowner directly and they are working together to resolve the issues with the entry unit. Thank you!Review from Scott G
1 star06/20/2024
Provia does not have a valid phone number posted for their site. 800 number and local number does not go through. Seems like only email correspondence. when I finally get in touch with them, well you as a homeowner cannot get warranty work done. They only deal with retailers. My Window Dealer went out of business So where does that leave meProVia Response
07/01/2024
We appreciate Mr. ******* reaching out. We apologize for the inconvenience of not being able to reach us - at the time of the review, we were having some technical issues that have since been resolved. Again, we're sorry for the inconvenience that caused for Mr. *******. ProVia has been in touch with the ProVia Account Manager that serves Mr. *******'s area and he will be working with Mr. ******* to address the warranty issues. Thank you!Review from Margie S
5 stars06/10/2024
Was very happy to find a reasonable quote for our new patio door from ****** **** ************* ********** *** Dave did an excellent job installing it - even correcting the diy from previous owner. It's quality and operations was beyond what we expected. Will call them again the next time we have a project.ProVia Response
06/26/2024
Hi ****** - Thank you for taking the time to share your experience and for choosing a ProVia patio door for your home! We're so happy to hear that it was an enjoyable experience. Thanks again!Review from Mohamed M
5 stars06/04/2024
I am not happy with the reviews and rating I see here.. ProVia provide great products, and not fair to have this rating with BBB. Most of the reviews are related to contractors , not to the product itself. People go to BBB when they are not happy only, but not when they are happy with the product. I am a contractor, and I been installing ProVia products for years, and have hundreds of happy customers. Customers who choose the cheapest installers get what they pay for… Contractors have license, insurance and years of experience to be licensed, will charge you more for sure. Be sure about the contractor first, before you blame the product. You can have the best product, installed wrong, then you have bad final result. I appreciate ProVia products, customer service and helpful portal.ProVia Response
06/06/2024
Hi ******* - We really appreciate you taking the time to share your perspective and experience. As a contractor who is familiar with our products and installations, your insight is invaluable. Thank you for explaining the factors involved in the installation process and thank you for the kind words!Review from Christine P
5 stars05/14/2024
Thank you Provia for your quick response. Thank you ******* ** ******** for fixing the problem.ProVia Response
05/15/2024
We appreciate you taking the time to leave this comment. Thank you for allowing us the opportunity to work with ******* ** ******** to get this resolved for you. We are pleased to hear that you are satisfied with the outcome.
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