ComplaintsforSunbury Chiropractic Center
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My son had appointment at ********* ************ in August 2021 and paid ($45), for his visit in full as always. Two months later we receive a bill for $45. We are told he owes an additional $45 for exam. My son said there was no exam, just a regular adjustment. I told them that he paid in full on day of service. And that this is an office error. Please remove this charge from our bill.Business response
03/07/2022
We recently received your complaint through the Better Business Bureau. We have internally reviewed your son, ****** account. Our office policy specifies that if a patient has not been seen in more than six months, that they receive an exam upon their return. An exam is to ensure the appropriate care is given for the patient based on patient complaints and exam findings.
Though the chart has documentation to support that he received an exam that day, we understand your frustration. We apologize that this was not explained in detail to your son on that day he received that service. Upon check out, charges may not come over through the software if our doctors are not done charting, therefore, that fee was probably not charged yet to his account.
Again, we apologize for your frustration and any inconvenience. We have taken care of the exam charge for the Date of Service: 8/11/2021. Please note going forward that if he returns to the office, he will need an exam to help us better understand what is going on in order to give the best care possible.
Thank you for your understanding.
Warm Regards,
*****
****** *******
Sunbury Chiropractic Center
###-###-####
*****************
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Contact Information
Business hours
Today,7:30 AM - 6:00 PM
MMonday | 7:30 AM - 6:00 PM |
---|---|
TTuesday | 7:30 AM - 6:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 6:00 PM |
FFriday | 7:30 AM - 6:00 PM |
SaSaturday | 8:30 AM - 12:30 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.