![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGiant Killer LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
** and **** of Giant Killer led us to believe that they were associated with our parent company, ***************** Per our communication with them on 2-09-2023, we said we were not interested in continuing their services. They billed ***** Lodge *** $95 for the first month, and again in March 2023 for $95. Emailed them "IMMEDIATELY STOP DEDUCTING PAYMENTS AND CREDIT OUR ACCOUNT FOR THIS LAST WITHDRAWAL ON 3-17-2023." We stopped payments at our bank on 3-20-2023 but that is only good for six months, so we were billed again in September 2023. Sent them another email to cease and exist on 10-02-2023. Note: We were informed that the "My *****" app is not affiliated nor endorsed by ***** ************* or *** (******** ***** Association). Until such time that they support My ***** and integrate the ***** ************* app with yours, we respectfully will be stepping away from this project. They will not respond to any of our communications and they continue to bill us $95 a month.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.