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          Airriva, LLC has 1 locations, listed below.

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            Business ProfileAirriva, LLC

            Vacation Rentals
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 03/19/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            5. Fulfill all contracts, commitments and representations.

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            Contact Information

            970 Joe Walker Rd

            Sunbury, OH 43074-9200

            Email this Business
            (614) 226-1828

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

            Customer Reviews

            3.5/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessNR

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Vacation rentals

            Products & Services

            Vacation rentals

            Business Details

            Location of This Business
            970 Joe Walker Rd, Sunbury, OH 43074-9200
            Email this Business
            BBB File Opened:
            2/2/2021
            Business Started:
            3/26/2019
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. Josiah Myers, CEO
            • Mr. Bob Myers, Board Member & Investor
            • Ms. Aryn Malenky, Director of Human Resources
            Contact Information

            Principal

            • Mr. Josiah Myers, CEO
            • Mr. Bob Myers, Board Member & Investor
            • Ms. Aryn Malenky, Director of Human Resources

            Customer Contact

            • Mr. Josiah Myers, CEO
            • Mr. Bob Myers, Board Member & Investor
            • Ms. Aryn Malenky, Director of Human Resources
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I booked a room with Airriva in Cleveland, Ohio from 8/8/24-8/14/24 to attend a conference, the fee was taken out of my checking account upon booking. When I checked on the status of my reservation in early April there was no way to contact the company. A google search revealed they had their BBB license revoked due to complaints. I contacted my bank and they launched a fraud investigation, however, because my complaint was past 60 days of purchase they did not take any further action. I have called my bank again, explaining it would have been impossible to comply with their 60 day policy because the business was still functioning at that time, and I was not aware of their closure until early April. Airriva did not inform me that my reservation and payment would not be honored. I shudder to think what would have happened if I hadn't decided to check before flying to Cleveland, as their policy was to send exact address and booking info two hours before check in (this should have been my first red flag). This companies linkedin account is still on the website, there is a quote from Henry Ford that says “If I would have asked my customer what they wanted, they would have said faster horses.” I am absolutely disgusted at the fraudulent way they managed their business. I'm pretty sure that what customers want is to get what they pay for!
            Read 18 More Complaints

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Craig R

            02/25/2024

            I booked a reservation in September 2023 for a two night stay April 7-9 at a property in Sandusky OH. The reason for booking was to view the Solar Eclipse on April 8; an extremely high demand event for any booking. Booking was paid in full in September per the Airriva booking process. On February 8, 2024 I went back to my reservation link to refresh my memory on the property and the reservation link did not work. I go to the Airriva site and could not find any rental properties listed in Sandusky. I emailed Airriva guest services immediately, who first completely missed the point that I had made/paid for a reservation; and then told me they no longer managed the property. I had to then prompt them to who now had the property (Airriva could not confirm whether my reservation was transferred) and inquire about my paid reservation. No surprise the new company quickly replied they had no record of my reservation from Airriva and I would need to follow-up with Airriva for any refund of monies paid. Apparently Airriva had no intention of letting me know of my reservation cancellation nor proactively refunding the full amount I paid had I not stumbled across it myself. Thankfully this occurred before we had started any travel to Ohio. It took almost another week with multiple emails sent by me to finally get the credit issued back to my credit card. Needless to say there is no availability of properties anywhere for April 8 eclipse so getting my money back was great, but not only did Airriva’s actions cancel this particular reservation it also now killed the trip to view the Eclipse for us and the other couple traveling with us. My recommendation to other travelers would be to never, ever use this company based on my experience.
            Read 15 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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