ComplaintsforStudio 101 Salon & Spa

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4-19-21, I had an appointment to get my hair colored & cut at 1 p.m. I woke up with a migraine, took my prescribed medicine which makes me very tired. The answering machine woke me up. I looked at the time & I overslept. It was 1:45. The answering machine had the manager's voice on it. ***** was very irate that I didn't show up for my appointment on time. She clearly told me don't bother coming to the Salon ever & that she was blocking my phone number. So I immediately called to apologize & explain what happened. She was yelling and talking over me. I tried telling her what happened and was told she could care less what happened to me. I told her she was acting unprofessional and was a mean person. I then asked what am I supposed to do with the gift card I bought for $200.00. She responded that she didn't care what I do with it. I have kept her original message to me on my answering machine. I am hoping the BBB can help me resolve this issue without going to court. I've been going to this salon for a while and never experienced a problem before. I have receipt and gift card.

  Business response

  05/05/2022

  Ms. ***** was an infrequent guest at Studio 101 Salon & Spa, and she was a habitual late cancellation or no show. She would make appointments and either arrive late, cancel at the last minute, or not show up. Her appointment requires three hours for color and a haircut. My associate lost $180 in income with our current prices the day she did not show up for the scheduled appointment.
  
  Our salon has a no-show/late cancellation policy: 30% for the first incident, 50% for the second, and 100% for the third. She has never been charged a penalty for the happenings in the past, which would equate to $270.
  
  I understand she claims to have a $200 gift card. I feel her gift card would cover the fees collected had she had a credit card on file. Also, the gift card she purchased was during one of our specials; buy a $100 gift card for $80. Therefore the actual value of the card is $160
  
  Our livelihood depends on customers showing up for their appointments. My associates rent a booth from me, so they are not paid an hourly wage. Ms. ******* excuse for not showing up for her appointment translates into her not respecting my associate's time or her need to support herself. 
  
  Ms. ***** is correct. I became irate after she gave an unacceptable excuse for not showing up for her appointment once again. As the owner of Studio 101 Salon & Spa, I am under no obligation to any of our patrons to react in any way other than how I feel. I am not disputing Ms. ******* description of my attitude. My patience had run out, and I no longer wanted to make appointments for her with our associates.
  
  I have attached her appointment history and an invoice from December 16, 2020, for the one appointment she honors from our current scheduling software. I believe there is more history, but I m unable to obtain it. Am I to understand that she wants reimbursement of the gift card? My associate would also like to have reimbursement for her lost income. If we are to honor it, she may come in and buy retail. I will not reimburse cash.
  
  

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