Business ProfileforNorthwest Tree Service, LLC

Northwest Tree Service LLC in Swanton, OH ***** ********, came to my house and inspected a tree that I needed cut down. While inspecting the tree they indicated they would need to use a boom lift and take it down in pieces. They then quoted me $3500 to remove the tree and I agreed. They gave me their insurance information and I made the call to their underwriter to verify the policy was valid. It was so I felt comfortable with them doing the work. While performing the work they lost full control of a major limb and it fell on an adjacent tree damaging it and knocking it halfway down. They had to come back the next day to complete the work but overnight we got about 2" of rain and the other tree they damaged fell all the way down on my driveway. When they were finishing the work, the owner approached me to make payment. I pointed out that there was still 4 feet of height to the tree stump they were originally cutting down as well as part of the trunk from the damaged tree blocking clear flow of the crick. When I was presented with the bill, they added $400 to clear the tree they damaged and $500 for a boom lift rental. I pointed out that they damaged and caused the other tree failure. I also pointed out that the quote was given to me already understanding a boom lift was needed and I was quoted $3500 total. The owner acted like he was doing me a favor discounting the bill $900 to get it to the $3500 that was quoted. I paid the $3500 cash, and the owner assured me they would cut the trunk down to near ground level and clear the other tree trunk from the crick. After they left, I noticed the tree was not cut down to ground level and the other trunk was still blocking flow. I texted the owner and he said they were not going to do any more work for free. I did not get anything for free and I just want them to complete the work they promised to do. I left a review on their web site a week ago, but they must filter them as it does not show up in their reviews today.