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ComplaintsforGoose Clothes Galore.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made an online purchase of about $62+ on July 31st shipment said 5-7 business days & have checked the status several times with no tracking number given. I have emailed several times & contacted through phone # listed as a contact & no response or answering phone. They have not withdrawn money from my bank account yet but have all that card info. ***-***-****Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Placed an order for over $70 of merchandise in mid January. Got a confirmation email and that was the last I've heard from them. Never received a shipping notification and never received my order.Business response
03/14/2022
Regarding the complaint.....unfortunently we experienced a sudden shutdown in January as a result of a covid infection. The order for ******** has been cancelled. There is no refund due as she was never charged.Please let me know you received this responseSincerely***** ****Customer response
03/14/2022
Complaint: ********
I am rejecting this response because:
The website is still up and accepting orders. I had received absolutely no response from the company until I filed this complaint. I got an immediate confirmation asking for patience, saying due to covid things were shipping slowly. So I waited and waited rather than order from somewhere else. If the business is shutting down there is still a responsibility to communicate appropriately and conduct itself professionally.
Sincerely,
******** *****
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.