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ComplaintsforSOMO Flats South Of Monroe
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company deliberately removed my personal mail from the guest suite mailbox after I requested to come pick it up but refused to give it to me. Not sure where my mail is but these people have access to over 200 mailboxes. See photo of my mail after being removed from the box by an employee. This employee was scheduled to hand the mail off to me but was then directed by his boss to not hand it off. The employee started that he returned it to the mailbox and asked the post worker to hand it off but when the post worker opened the box, no mail was there.Business response
03/01/2022
On 2/24/2022 Maintenance Supervisor informed me former employee had reached out to him via text inquiring about his mail.
On 2/25/2022 USPS carrier arrived and I informed her that a former employee wanted to pick up mail and she said she'll take whatever is in the mailbox to the Post office.
6:43pm Former employee texted me and said, "Thanks for delaying my mail". I did not respond as we do not hold mail nor can accept packages for Residents or former employees.
3/1/2022 arrived at work to find this BBB complaint
Customer response
03/13/2022
Complaint: ********
I am rejecting this response because: I have text messages stating that *** refuses to give me my mail on the 25th of February around 8:07am. Then another message that says the maintenance supervisor worked out with the mail carrier to hand over my mail to him as I had set a time later that day to meet up with him to collect it. When I arrived to the facility to collect my mail, he then tells me that the mail carrier opened the box to discover no mail inside. I feel this was done with malaise towards me due to my willingness to involve authorities about misconduct resulting in potential health risks for workers, residents and the public.If requested, I will happily turn over all communications I relation to this topic.
Sincerely,
****** ******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.