ComplaintsforRidis
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 11,2024 I paid for a car wash at their Bryan, Ohio location. Their car was machine caught my antenna and removed it from the mount on the car. In the process my fender was damaged. Ridi ask for 2 estimates. The 2 estimates averaged $900.00, and they were turned into Ridi. Ridi offered $130.00 repaying that he didn't think they really did the damage. My wife was in the car, and I showed their manager and I am sure they also have video. I just want my car repaired.Business response
04/08/2024
This letter is in response to a complaint from ****** ****** at our car wash in Bryan Ohio. He claimed his antenna was broken and in the process his fender was damaged on March 11, 2024. We have a disclaimer that states were are not responsible for certain items when you use our car wash. I have attached a photo of the sign that states antennas are one of those items.
We do not believe that our car wash did the damage to his antenna and his fender but out of customer appreciation we asked for estimates. The owner felt that the estimates were too high. The owner offered $130 as reimbursement but that was rejected by ******.
We will be happy to reimburse ****** the $130 if he is willing to accept it.
From : ****** *****, Controller
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.