ComplaintsforStone Pools
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We called to have a new liner installed and to fix some uprights A guy came out and gave us an estimate. We were told to call office and to get us on the ready to go list back in March. We did that and they were suppose to confirm a date with us. We have called several times 3-4 times to see when our liner is being put in and each time the office lady says she has to text the owner and will get back with us. She never has called us back and it is now June.pBusiness response
06/02/2022
I completely understand the customers frustration. It is the height of swim season and our office, phones, and crews are overwhelmed. I will contact the owner personally and get this matter resolved.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.