3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Arpit P
1 star07/27/2024
I am absolutely livid with WorldPay. They have been the absolute WORST company I have ever had to deal with for my small hotel.After FIVE YEARS of using their merchant services, I was forced to switch due to a franchise requirement. I followed their process to close my account and was ASSURED it would take 30 days. Lies! They shut me down in 24 HOURS with NO WARNING. I'm left high and dry with no way to process payments until my new provider kicks in next month.I spent my entire Friday calling them repeatedly, getting nothing but empty promises from their "support" and "retention" teams. They LIED and said they'd fix it, knowing full well they wouldn't. Now I'm stuck, losing business, because their office is closed for the weekend.This is beyond unprofessional. They are incompetent liars who clearly don't care about their small business customers.DO NOT make the same mistake I did. RUN, don't walk, to another provider.Review from R. H.
1 star07/15/2024
I don't even know how to start with until now my account still not closed yet and my contract still under incorrect business name with the terminal which I don't even own listed on it. And keep charging me the crazy fees that I'm not suppose to pay and the sales person never told me at the begin.(She said she can explain but never answer my msg back) Be aware small business owner once you start using their merchant services it will be the worst nightmare in your whole life, so far this is the worst company ever!! You won't be able to reach out your sale's person anymore as soon as you signed the contract, you won't be able to connect to the correct department seeking for help. They will keep charging all hidden fees and told you that's from the third party but just in the same bill. When you trying to close your account it will take 21 business days and still not closed, therefore, I have to keep paying the fee until they completely close my account!! (I don't even know when!!) So far I have to waste my time to keep call the Worldpay every week and keep circling on the same situation without any solution. Also, there is a lady named *******, she think she is above me talking to me like she is my boss, never let me talk and yelled at me when I seeking for the help. Overall, I won't suggest any business owner use their services. Their online dashboard couldn't even do anything.
Worldpay Response
07/17/2024
Good Day,
Thank you for your feedback. We strive to ensure every customer experience is exceptional, I'm sorry if we have not met your expectations on this occasion.
Based on the information provided, I was unable to find an open account. I hope this aids in resolving any outstanding concerns.
Please accept my apologies again, we value our customer and want to make all experiences with us the best it can be.
Kind regards,
******Customer Response
07/18/2024
Because my account finally be closed on the 07/15/2024, that's why you can't find my account "opened". I want all extra charges and hidden fees refund back to me!! This is totally the scam and fraud.Review from Elizabeth M
1 star06/24/2024
My terminal stop working in the last 3 months and I was unable to resolve the issue. When I told Worldpay that I was closing my account they not only charged me for the 3 months of unused credit card machine world pay charged my $400 disconnect fee for not giving the 30 day notice.Worldpay Response
06/25/2024
Hello,
Thank you for your feedback. We strive to ensure every customer experience is exceptional, I'm sorry if we have not met your expectations on this occasion.
I have raised a complaint about this for you. This will be fully investigated and our Complaints Team will contact you within 15 working days with their response.
Once again, I'm truly sorry about your experience.Thank you,
******
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