ComplaintsforHeritage Hill Property Management
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Wednesday (01/04/23) morning around 11:50am a member of your staff (I don’t know his name) came to our door to notify us that we needed to remove the trash off of our patio, We didn’t answer at first because I was asleep and my partner was working. When she let the door go unanswered the staff member proceeded to attempt to peep through our windows and then pound on the door again. I will stress again that my partner was WORKING. Many of us, including myself, work from home these days. When my partner answered the door they informed your staff member that they were working and they’d get it taken care of. He tried to argue with her that we needed to take care of it now and condescendingly asked her if she knew how the valet trash worked. My partner ended up having to raise their voice and tell him again that she was currently working and was actively on a call that had to be put on hold for this. I wrote a message for the property manager, Micheal A*******, and submitted it in the portal the morning after (01/05/23) and upon hearing no response I called them the following day (01/06/23). The conversation on that call was extremely frustrating. Instead of acknowledging the invasion of privacy or his staff’s behavior he instead decided that this would be a great time to inform me of the trash procedures. When I pushed the privacy and safety concerns I had he said he was sorry “I took it that way.” Since the property manager wants to do absolutely nothing about this I figured I’d go above him and see what can be done because this is absolutely ridiculous and downright creepy. Attached is the message I sent to property manager, Micheal A*******. I would appreciate some kind of update on this via phone call or email.Business response
01/06/2023
This is not a BRG Realty Group property. We do not manage or own this community. Thank youCustomer response
01/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.