6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sarah M
5 stars10/02/2023
Amazing!!!! **** def use them if I need to again ******* the president of this bank goes above and beyond!!!!! If I could give 10 stars I def would!Review from Stephanie M
1 star05/03/2022
I cannot stress enough to stay away from this bank at all costs. They misinform the mortgage applicant, and honestly have questionable ethics. My husband was working with Johnny C******. This transaction for a construction loan literally started in December of 2021. After leading us around, insisting on unnecessary money down, three months later the VP “decided” not to approve the loan because she felt the house was too expensive. When I went to question what the issue was, I was told by Johnny he couldn’t disclose any information because I wasn’t on the loan. Ummm my name is on the ten acres ( that by the way was loan free), meaning he either doesn’t know what he is doing, or participating in non-ethical and potentially illegal activities. We ended up speaking with TWO other banks who had absolutely NO issue in issuing a construction loan for our new home. We literally competed the loan, and signed in THREE WEEKS with a more reputable bank. Union Savings needs to be investigated, and put out of business. Johnny C****** needs to be fired, as well as this VP. He wouldn’t give me her name. So what do you have to hide?Review from Edmond S
1 star12/22/2021
Had a good experience w/this institution a few years ago and decided to use them again. Bad decision. I had 10 times the collateral w/zero debt. My loan officer was was clueless w the underwriters always being the bad guys. I played their cat and mouse game for five weeks before pulling the plug. Don’t go there.Review from Wen B
1 star10/15/2021
I've had many mortgages with USB for 30 years and they have been messing up escrow the past 2 years. It's a full time job keeping on top of them. I have my own full-time job but now I have to do theirs, too. OK, so they under-estimated escrow -- I paid the increased escrow but received a late fee notification since I did not pay the new, higher monthly mtg amount. According to escrow customer service "there was a breakdown in communication and they didn't receive the recalculation notification." Got that squared away after 2 trips to the local branch and 2 phone calls to Cinci. Then they said taxes went up so I paid for that but I received a late fee notification for that, too; customer service said that my payment for increased taxes "was not applied correctly, it wasn't coded correctly". This is exhausting. I will cancel them handling escrow for our primary residence but I can't for the rentals. Sigh.Review from Miles J
1 star09/28/2021
Today, I had default collection services mail and call me to say that I had missed my payment. (Context, I had a 15 year loan from 2016, I re-financed in July 2021 to a 10-year at an even lower rate.) My info and bank has not changed, how is a loan officer not able to copy and paste to connect the dots on their end? Yet, I get a call saying that I need to go to a branch and give them a check or mail in a new form? What is this? ****? Communication between the different branches is terrible. They are not technologically advanced and really cold. I feel punished for doing nothing?Review from Mercedes J
1 star09/28/2021
Worst lender I’ve ever “worked” with. After numerous solicitations, decided to go ahead and refinance. There communication is horrible! After going weeks and months throughout the process I would reach out only to be passed off to another officer. 3 times! After months of no contact after scheduled appraisal. I had to call 5 different people to get a hold of someone. Finally we get appraisal results only to be surprised it came in 80k below market value. The appraiser used 3 non comparable comps from a neighborhood over 2 miles out w/ no adjustments!!! They’re unprofessional, lack communication, and have no knowledge about the market. I would never recommend.
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