ComplaintsforAuto Loans LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Back in 2012, I requested a title loan from Auto Loan LLC. Was given the title loan and made the payments back to the company. I never received the letter releasing the lien on my vehicle title, so I never received my title for my vehicle back. After numerous calls to the company, I still have not received the lien release letter. Now I am not able to register my vehicle in the state that I recently moved to because I do not have the title, can not get a duplicate title because it has the lien still on it. The phone number that is on the BBB is not correct, and now I am not able to get ahold of anyone from the company. I recently found out that several states have put a judgement against this company and their owners, where they can not do loans in those states anymore.Initial Complaint
01/07/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I had a loan with PR Auto Loans back in 2012-2013. The loan was paid in full, and our title was returned. However, a lien in our car makes us unable to renew the car's license. I've been to the DMV several times, and they keep asking for a letter from this business. They are no longer working in ****** ****, and I have no way to reach out to them. The company that bought their clients in 2017 after hurricane Maria told me that they don't have access to accounts after the merger and gave me a generic email to contact them at their HQ. I wrote to them and haven't gotten a response yet. This is happening to hundreds of people in ****** ****. They have a lien that is almost impossible to remove since they closed all of the branches in ****** ****. This has been a terrible experience!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.